Culture of Cute
Culture of Cute
Dedicated to all things fashionable
Lululemon

A clothing company that features yoga and athletic inspired tops and bottoms for men and women.

< read all 2 reviews

Nice pricey workout clothes with bad customer service policies

  • Dec 17, 2008
  • by
Rating:
+1
I bought black yoga pants and a matching warm-up jacket for $200.00.  A little more that one would want to spend on such items but Lululemon is a trendy, upscale, must have brand and I had to have it.  The sales person waiting on me was okay and so were the attendants at the dressing room even though they gave me bad advice.  They told me the sizes run small and I did not find that to be true and they said the the pants I had on were a fine fit but they were too short.  They do offer free alteration which is a plus but that service takes 4 days.

After paying the $200 for new outfit, the lululemon clerk slipped the top into a stylish, plastic, reusable shopping bag and I left the bottoms with them to be shortened (I bought the longer pair)
When I got home I pulled off the tags and put my new jacket on with a pair of jeans and went out to dinner with a friend.  It did not feel comfortable at all.  It kept riding up and I kept pulling down.  It wasn't until the next day that I realized that they did not give me the right item.

I brought the $108.00 warm-up top back for an exchange and the clerk refused to give me the one that I wanted saying that their policy is not to take back merchandise that has been worn.  I told her that it was the fault of Lululemon's employee and it was an easy mistake since it looks very similar but it is not the one that I wanted. 

With much argument and a chat with the manager, I finally convinced them to let me have the jacket that I originally bought....thank goodness.  I am happy with the clothing but not pleased in the customer service department.

What did you think of this review?

Helpful
12
Thought-Provoking
4
Fun to Read
0
Well-Organized
4
Post a Comment
About the reviewer
Jill O'Grady ()
Member Since: Dec 13, 2008
Last Login: Oct 20, 2010 09:06 PM UTC
Consider the Source

Use Trust Points to see how much you can rely on this review.

You
kjbcog
Your ratings:
rate more to improve this
About this topic
© 2014 Lunch.com, LLC All Rights Reserved
Lunch.com - Relevant reviews by real people.
Culture of Cute is part of the Lunch.com Network - Get this on your site
()
This is you!
Ranked #
Last login
Member since
reviews
comments
ratings
questions
compliments
lists