Culture of Cute
Culture of Cute
Dedicated to all things fashionable

Online shoe store. Also sells apparel.

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Zappos - wonderful selection and top-notch customer service

  • Dec 14, 2008
  • by
I am not a typical female in the sense that I HATE shoe shopping. Hate it with a passion. I've been known to wear shoes until they get holes in them just so I can avoid shoe shopping. And then I discovered and their selection of 4 million shoes (yes, you read that number right). Looking for a pair of tan suede knee-high wide calf boots with a 4" heel in size 9? No problem. Jonesing for a pair of lime green gym shoes, size 12? Zappos has got your back. No matter what it is your looking for, this website seems to have it. The best part of this website are the shipping and return policies. Unlike most online stores, will not charge you a ridiculous amount of money to receive your purchase next day. Without fail, every order I've placed through their free shipping option has been shipped to my doorstep within one business day. Best of all, Zappos includes FREE (yes, free) return shipping with every purchase - AND they process refunds immediately.

Beyond that, the customer service at Zappos is excellent. In fact, they are highly acclaimed for their commitment to personal customer service. I recently read an article that stated upon commencement of training, all new employees are offered a $1,000 bonus in addition to pay for the time they've worked if they choose to quit. Zappos uses this method to weed out those who don't have the sense of commitment they're seeking.

If only all companies valued their customers as much.

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January 15, 2009
That's insane!! I guess that's a good way to fire people even if you don't have a legal reason to do it? I've never ordered anything from here before.. but I do browse the site often. I'll keep the cust serv in mind for next time! :)
More reviews
review by . July 20, 2010
posted in Culture of Cute
Free upgraded shipping? Awesome!
I haven't shopped at Zappos in a very long time, so long in fact I couldn't remember my password to the site. However, last night I was ordering some shoes for an upcoming wedding and found exactly what I was looking the right price on zappos. *Side note, I think I stopped using zappos as my go-to shoe shopping portal because the prices were higher than other shoe shopping sites ( for example).      Anyway, I placed my order for these shoes from Zappos …
review by . December 07, 2008
Its funny how this site has been around for so long and I never gave it a try before.  My friend told me about it so I went and checked it out.  First thing I noticed was that the prices weren't that great.  Almost everything was full retail price.  But I was sold immediately when I found out it was free overnight shipping and no tax.  I've ordered a pair of shoes and jeans from them and they came the very next business day.  And from what I've heard, even though I …
About the reviewer
Lisa Marie ()
I love to travel. I lived & went to school in London in '06 and I miss it like crazy. I do Event Planning/Event PRfor a neighborhood in Chicago and Part Time "Heineken Girl". I live in Chicago's "Old … more
About this website

Wiki is an electronic commerce company specializing in footwear and is currently based in Henderson, Nevada, USA.  The company warehouse is located in Shepherdsville, Kentucky, along with an outlet store. In addition, Zappos has two outlets stores in Las Vegas, Nevada and Henderson, Nevada.

Since its founding in 1999, Zappos has grown to be the biggest online shoe store. Zappos did "almost nothing" in sales for 1999, but grossed over $800 million in merchandise sales in 2007, and is projecting over $1 billion in 2008.

The name Zappos is derived from the Spanish word zapatos, meaning shoes.

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