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Delivering Happiness: A Path to Profits, Passion, and Purpose

9 Ratings: 4.2
A book by Tony Hsieh.

The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. … see full wiki

Author: Tony Hsieh
Genre: Professional & Technical, Business & Investing
Publisher: Business Plus
5 reviews about Delivering Happiness: A Path to Profits,...
review by . May 03, 2011
   I wasn't sure what to expect when I started reading this book. I had heard about Zappos and had heard about their deal with Amazon but I had never purchased from Zappos in my life. I also wasn't sure if it was going to be a book where it would be 200+ pages of why you should buy from Zappos. Sure there's a little bit about it in there but it wasn't overwhelming in the slightest. Before I started reading, I briefly skimmed through some reviews and saw that people had …
review by . August 10, 2010
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding …
review by . August 08, 2010
Imagine a company that actually cares about its customers. Sure it sounds like a fairy tale, but its not. I know almost every company SAYS they care about its customers, but actions speak louder than words. This is a truly unique company, and you can learn a lot about success by reading this book.    I read a lot of business books and I have heard a lot about Zappos, so I was very happy to see they wrote a book. The book talks about the process and hard work that went into creating …
review by . August 03, 2010
If you are expecting a handbook about how to deliver excellent customer service, you will be surprised by this book.    It's about one man's journey through the startup seas from the late 1990's through 2009.    Tony Hsieh made $40 million in the dotcom boom in the late 1990's. He lived life on his terms, built a tribe of friends he enjoyed to hang out with. Left millions on the table after one deal, poured all his money into another deal (I won't spoil all …
review by . April 07, 2010
I certainly had no trouble reading Delivering Happiness; it moves smoothly through the story and kept me turning pages. My disclaimer is that I can't tell the difference between Zappos and any other on-line shoe vendor so I am not moved to care about the company behind the scenes.    Funny. I can't generate any enthusiasm for writing the review, nor recall any particularly moving parts of the story. If you want nuts and bolts of starting a business, Norm Brodsky, The Knack, delivers …
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"Entertaining enough"
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