Discount Tire stores have the right attitude towards customer service.
Sep 14, 2010
I recently bought a set of 4 Michelin tires at a local Discount Tires (Durham, NC). The tires had some shimmy issues that went uncorrected despite 3 separate attempts to balance the tires. At wits end and unwilling to settle for the situation, I again went back to the store to find out the next option. These guys bent over backwards to make me happy. With little prodding they switched out the 2 front tires and fixed the problem. While this description is short, the problem was a major consumer of time and a pain in the butt. Each time I went back the retailer took the next obvious step and was totally service oriented. Often times automotive types tend to sell you the service or product but have no stomach for assuring the customer is happy in the event of a troublesome problem. Discount Tires is not that sort, they get my thumbs up for being out of the ordinary.