Assurance Wireless offers a free wireless phone and 200 free minutes of wireless service to eligible customers each month. There are no bills, long-term contracts, activation fees, recurring fees, or surcharges for Assurance Wireless customers.
I used Assurance Wireless (Virgin Mobile) for one year. I applied, received my phone in less than 1 week, and it worked as soon as I turned it on. I never had one problem with service such as disconnected calls. And, I never once received a phone call from someone looking for someone else. Maybe I just lucked out because I am usually the one complaining about poor service or product.
I have been an Assurance Wireless "customer" for about 3 months. I didn't activate my phone until about a month after I received it. I had some problems starting up the service, but nothing really major. I'm on a plan where I receive 250 free telephone minutes and 250 texts per month. The first month, things went pretty well. I had to call a few times to get the phone to work properly. Then I got upset when I found out that the customer service representatives are based outside the United States. … more
Rip-off!!! Stay away from these people. It is a bunch of red tape. The jerk you around. Their customer service representatives are idiots and English is not their first language. I have been trying since December to get my father-in-law a phone. It is now Feb. 27th and still nothing. They claim they lost previous documents I have sent. The don't read the information you send them. The said Medicare and Medicaid was the same so there would be no problem getting him approval. … more
I'm planning to report this company to the BBB. After 3 decades of working with NYS, I was laid off last yr. Yes, I collected unemployment but also went back to school in an effort to build up credentials. UE ended abruptly Dec 9, 2012. So now I have NO income coming in so I thought I'd be eligible for this service and needed it since my landline is thru TW Cable, which I expect cut off any day now. I applied, completed the 2 page application from Assurance. On the 2nd pg … more
I ordered this phone for my daughter to use for safety reasons, and It was never shipped to me. I reported that and they verified the had the right address and said they re-sent it out, and still never received it. I tried 2 more times and gave up..never received the phone. They even sent me a letter asking did I receive it and wanted me to rate the phone service. I don't understand what the problem was..but they have some bad Customer Service.
Unlike the previous reviewer, I'm going to start out with the legitimate problems that I think this program is designed to address. First, we live in a society where most people (unless part of an insular group like the Amish) really need some form of telecommunication services to participate in our democratic system and capitalist economy. This is all the more necessary since mail quarantines were instituted for mail sent to congressmen following the 2001 anthrax … more
I shattered my ankle and am bedridden ,my Assurance phone that I bought through Assurance /Virgin Mobi -le went dead.The problem started in late April when I contacted Assurance Wireless crack Team members, Their "TEAM HELPERS" on Facebook fire off a "We received your post and will be back to you shortly" message.Shortly to these A-Holes means 3+ days.when I finally got this I used my iPad to communicate with them that I needed a replacement phone. Another 2 days … more
I first heard about "Obama phones" a few months ago when a man provided me his cell phone number and referred to his phone as an Obamaphone. I pressed him for details and he stated he simply had to fill out a form when he applied for food stamps and he was given a phone along with free minutes every month. He also stated that he could purchase more minutes and would be given an equal number of free minutes for any amount he paid for. I wasn't sure if he was pulling my … more