There those that do have a good experience even with the bad things ion life, but, when it goes wrong at CarMax, it goes EXTREAMLY WRONG...                                                         Where can I start this nightmare??? First, I had the funds to purchase the vehicle I ALWAYS wanted, BRAND NEW, CASH MONEY... I found the vehicle listed online at CarMax in Huston Tx. After about a dozen calls and three days of dealing with that dealership to get pictures of the described vehicle with no luck, I asked for someone to go out and describe the vehicle to me, I got two hang-ups from them. I guess they were to busy for a $40,000.00 cash sale. I finally asked for the GM and DEMANDED the for him to go out to the vehicle and describe it to me since they were "TO BUSY" to post the pictures. I liked the vehicle so paid the $599.00 to have it transferred to California. I was told it would take 28 days, FIRM. I said that was fine, for the funds for the sale were also 28 days out. It arrived 14 days early and I was treated like I was lying about the funds and was asked for PROOF that the funds were soon to be available. I showed the deposit receipt for almost $94,000.00 and the funds would be available in 5 days. I was asked to give a check and it would be held for the five days and then deposited for the sale of the vehicle. THEY LIED..... The check was deposited the SAME DAY... and it BOUNCED TO THE MOON and completely RUINED my vacations because my account was in a multi-thousand dollar NEGATIVE amount... PLUS the day I did pick the vehicle up it looked like SHIT, I asked for it to be detailed and it was nothing more than rinsed off and not even vacuumed out. I was then apologized to PROFUSLY and PROMISED it would never happen again and CarMax, I was then asked to provide a cashiers check for the amount since the check bounced (CarMax's fault). I went to my bank and acquired the cashiers check as requested. In the infinite wisdom of CarMax, they REDEPOSITED the check when I had ALREADY taken the funds out in a cashiers check... SO, this check has now bounced for a second time... My checking account, for the second time, is now over $50,000.00 over drawn and checks are bouncing all over the place. I spent several hours on the phone and at my banks ATM doing damage repair for what CarMax had done to my account and had to re- deposit the cashiers check to keep other checks from bouncing, namely checks written to my daughter that they, employed by other banks, had any holds waived. Had these checkes bounced they would have lost their jobs due to CarMax's stupidity. CarMax Modesto PROMISES they will reimburse me ALL expenses... BUT what I am saying WHAT ABOUT THE INCONVIENENCE AND THE DEFIMATION OF CHARACTURE AND THE REPEATED TRIPS TO MY BANK AND THE "HOURS" SPENT ON THE PHONE WITH MY BANK AND CARMAX FOR THEIR SCEW-UPS? PLUS, WHAT IF MY DAUGHTEERS HAD LOST THEIR JOBS BECAUSE OF THIS? Total tally: Pictures of the truck... three days Arriving 14 days early and demanding proof of the money... Received the vehicle looking like SHIT... CarMax Deposited a check that was supposed to be HELD for five days.... Demanded a Cashiers Check THEN REDEPOSITED THE ORIGINAL CHECK... Almost causing the termination of my 3 daughters from their jobs as bank tellers... Can I express how angry I am with CarMax?????????????? Their incompetence is not measurable...... CarMax must start some MAJOR damage control RIGHT NOW!!!!

I may try this place, do they sell hybrids? Nice job

Good review. I agree with you 100%. I worked for Carmax in Dallas/Fort Worth and Las Vegas both stores in Vegas and two store in D/FW. I was in business management and sales management, so I can tell you there are no games being played during a purchase. You are completely right about Carmax, there is no hidden commissions.....They do not finance in-house it is all done with major banks and you get to select the bank and payment you want as you see your approvals on the computer. The cars at times are a bit over priced but for the service and the guarantee that comes with the purchase is well worth the extra few dollars. I recommend it to everyone I know who is looking, at least as a gauge versus other dealerships. I left Carmax several years ago but they are always the first website and dealership I visit when looking.

Great review. Buying a vehicle online is really something I have never considered. Will definitely keep your advice on CarMax in mind the next time I am in the market for a vehicle which could be next year.