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1 rating: 3.0
A software application for desktop sharing
1 review about CrossLoop

CrossLoop is a powerful app for the Tech Support toolbox

  • May 31, 2011
  • by
As the resident tech support guy for... well, just about everyone I know, the must frustrating part is when you're trying to help over the phone and you can't see what the user is seeing on their screen to help explain what to do.  CrossLoop is a free application for Windows and Macs that helps solve that problem.

To get started, both the helper and the helpee need to download and install the CrossLoop application.  If you're helping out someone who's not sure how to download and install a program, you'll still have to go through the blind support phase of walking them through the steps for how to do this.  I've made it a point to install CrossLoop on any computers I help setup so it will be there when I invariably need it down the line.

Once the app is installed, both users launch it.  There will be a simple tab interface for either "Share" or "Access".   The helpee clicks on the "Share" tab which gives them an Access Code.  They then read that number to the helper who inputs it into the "Access" tab.  Once that's done, the helper gets a view of the helpee's screen which they can control to provide whatever help.

The free version has worked great for me in several instances.  I believe there is a paid version where you can connect to computers without the helpee needing to be present to read off the code, but I haven't used that yet.  I also believe CrossLoop is trying to create a service where if you don't know anyone who can help you, they may have an available expert who can -- I haven't tried this yet either, so I can't comment on it.  However, the free version is a very powerful tech support tool and I highly recommend it -- at least until I can see what Citrix has to offer with their upcoming GoToManage.

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