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Lunch » Tags » Retail » Reviews » Customer Service

Customer Service

3 Ratings: 5.0
The provision of service to customers before, during and after a purchase.

According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Its importance … see full wiki

Tags: Retail, Small Business Retailers, Customers
2 reviews about Customer Service
Quick Tip by . December 01, 2011
I'm part of a monthly blog chain whose topic this month is "gifts from the heart." Right now it's hard for me to actually think of something pleasant in a gift as I have been trying to take care of a billing problem with Verizon. So this will be my gift for you of a warning of doing business with a mega company and the promises that they make and don't keep, and how you might resolve the "service" issues.    This is not lack of payment on my part, rather it's getting money back …
review by . January 18, 2010
Expect nothing less than great customer service.
In the highly competitive world in which we live it simply makes no sense at all to deal with retailers, financial institutions or service providers who offer nothing less than top notch customer service.  There are just too many options out there to accept anything less.  SCORE or the SCORE Association was previously known as the Service Corps of Retired Executives.   SCORE is a 501(c)(3) nonprofit organization that provides free business mentoring services to …
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