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Dragon NaturallySpeaking 9 Standard

1 rating: 1.0
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Dragon NaturallySpeaking 9 (Standard Edition) gives small business users and PC enthusiasts the power to create documents, reports, e-mails and more -- all by speaking! Over three times faster than typing, and amazingly accurate, NaturallySpeaking 9 … see full wiki

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1 review about Dragon NaturallySpeaking 9 Standard

Phenomenal voice recognition - abominable customer support

  • Aug 11, 2006
  • by
Rating:
+1
I was impressed with Dragon NaturallySpeaking 8, but version 9 is vastly improved in terms of speech recognition. Version 8 was excellent; perhaps in the 95% range. Version 9 comes very close to 100% right out of the box, without any special training.

Nuance is clear about the product requirements. A processor faster than 1Ghz is required along with at least 1GB of RAM (with 512MB minimum free). At least 650 MB of drive space is required.

Installation on a computer running Windows XP SP 2 was entirely uneventful. Setting NaturallySpeaking v9 up with two different microphones was a snap. Recognition in a variety of applications was literally 100% without any training. It was, in fact, amazing. Setting the program up to run with a digital voice recorder, however, didn't go so smoothly - and that's why my rating is only 3 stars for what technologically is a 5 star product.

Nuance's tech support is absolutely awful. They charge $ 9.95 even for an e-mail response, which they call an "incident." The manual has virtually no information on troubleshooting. Their online knowledgebase is not well indexed. Or, more accurately, they are running it on a particularly poor platform. Their user community is sparsely used and a lot of the information is useless.

Nuance should learn that turning out a superior product isn't enough. It has to be supported competently as well and it is here that Nuance falls flat on its face.

On the other hand, I recognize that the product is working with two microphones and hopefully I will find the answer to my problem somewhere, some day. As a long-time (and long-suffering) voice recognition software user, I will say the accuracy of NaturallySpeaking 9 is phenomenal. Only the support stinks.

Jerry

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