My wife purchased a TracFone with 1200 minutes through a Home Shopping Network promotion. After activating the phone, later that same day, and emergency occurred. I tried calling information to ask for a locksmith. I was treated to a 6 (S I X) minute commercial for Wal-Mart and then was given choices for locksmiths in Albany, New York, Flagstaff Arizona, West Palm Beach Florida. Obviously, 411 with TracFone is fornicated to say the least; I recalled information asking to get the police non- emergency number in the town I just moved to. Again, 6 minutes of commercial and once I am connected with the POLICE, a message comes on stating, "You have no more minutes," and I am DISCONNECTED. Pretty interesting since my phone was to have come with 1200 minutes.
Quite frankly, I see a huge opening and opportunity for civil litigation with TracFone over this. Imagine your mom is having a heart attack, "scary people" are menacing your daughter, or your dad has just been in an accident. TracFone's delay in connecting them costs the lives (or worse) of your loved ones. I tend to think reeming TracFone out would be just a small bit of comfort after their complicity in the demise or attack of my loved one.
Want to buy a cheap cellphone "just for emergencies"? No problem, buy a T-Mobile prepaid. Spend $100 and your minutes last a full year. Skip TracFone at all costs.