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Lunch » Tags » Software » Reviews » TurboTax Home & Business Federal + State + eFile 2008

TurboTax Home & Business Federal + State + eFile 2008

1 rating: -3.0
Software

TurboTax Home & Business includes everything taxpayers need for self-employment and personal income taxes. Designed for taxpayers who have their own business, TurboTax Home & Business includes everything in TurboTax Premier plus an expanded interview … see full wiki

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1 review about TurboTax Home & Business Federal + State...

Bloated, increasingly difficult to use. too much advertising. Poor help system.

  • Apr 13, 2009
  • by
Rating:
-3
I've been using TurboTax and Quicken for many years and with each new version I buy, I edge closer to looking at the competition. This year's TurboTax is probably pushing me over the line.

First, I truly hate the endless in-your-face advertising for other Intuit products. I am buying a software product and paying a healthy price for the usability of the software - not to have an endless stream of ads for other Intuit products shoved in my face.

Secondly, TurboTax's help system is just plain awful. This is the first year I received Social Security payments - and I had questions about their taxability. I had to go through three layers of help menus before winding up with an official IRS publication. Why have three layers of superfluous inapplicable information?

Intuit pushes a lot of the burden online for help, which is not the most efficient - or helpful - facility to use.

Picking up your last year's tax return as a starting point for the current year is not a wise move. Better to start from scratch.

The "guided interview" is ridiculous. A one size fits all approach wastes a lot of your time.

Overall, I think this is my last year of not considering alternatives to TurboTax. Intuit has done a lot of rotten things to its customers. A few years back, they implemented a copy protection scheme that could cripple your computer. This year they implemented an outlandish charge for printing alternate returns. On both occasions, Intuit backed down with an explanation that they "blundered" - but not before trying to rip off their customers.

Hopefully there is an equivalent or better product out there because I am fed up with TurboTax and its arrogance toward its customers.

Jerry

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