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United Services Automobile Association (USAA) is a Fortune 500 financial services company offering banking, investing, and insurance to people and families that serve, or served, in the United States military.

USAA was founded in 1922 by a group of U.S. Army officers to self-insure each other when they were unable to secure auto insurance due to the perception that they were a high-risk group. USAA has since expanded to serve officers, NCOs, enlisted, and their families with property & casualty insurance, banking, life insurance, investment and financial planning products and services.

The company was one of the pioneers of direct marketing and most of its business is conducted over the Internet or telephone using employees instead of agents. Until the 1960s the bulk of its business was conducted via mail. In the late 1960s USAA began a transition from mail to phone based sales and service. A toll-free number was launched in 1978, and Internet sales and service was launched in 1999 via USAA.COM.

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review by . March 02, 2012
Thieves, liars, bureaucrats, and uncaring bean counters. A customer for 15 years we even financed our cars through the company. In January 2012, a 17 year old pulled out into a 55mph road dead in front of me totaling my Cavalier.  I did the same thing when I was 17 a loonnnngg time ago.  Police ticketed the young man. Open and shut, right? USAA, says that the car they insured for 3, yes 3 years had the wrong vin # on paper at the office and thus would not pay for the car. Why my company …
review by . November 14, 2009
2 yrs ago, I set up auto bill pay, and then went on tour for 2 months. When I got back, I opened a letter saying my ins was canceled due to non payment. USAA even admitted that it was their fault that the rep entered my bank info incorrectly resulting in the lapse in coverage, but it wasn't enough...my rates rised $200! the last straw? cut and paste from my bbb complaint:    repeated calls for assistance ignored. Services as insurance company neglected.  My car was broken into on …
Quick Tip by . September 09, 2009
hands down one of the most stellar companies I've ever dealt with, across any industry - let ALONE insurance providers. truly fantastic.
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