When you enter Borthwick Castle for the first time everyone makes it clear immediately. You are a guest, not a customer. My husband and I arrived and the staff greeted us as though we were expected guests, people they could not wait to see! There is no checkin desk. Behind a discreet screen someone takes your information, and then quickly shows you to your room so you can freshen up before dinner. A bit later someone knocks discreetly on your door. Would you like to come to theGreat Room for a glass of single malt whiskey? You arrive and are greeted by name. The other guests are happily sampling whiskey or another drink if that is preferred. After a very pleasant cocktail hour, the guests sit down for dinner in the Great Room. Dinner is served at one long table. The food is delicious and everyone chatters happily. The Great Room is amazing. You feel that you have traveled back at least 500 years, perhaps longer. We stayed at Borthwick for one night and it was unforgettable. I highly recommend it.