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Fairmont Kea Lani

2 Ratings: 3.0
Hotel in Wailea, HI on Maui

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Address: 4100 Wailea Alanui Dr; Wailea, HI 96753
Phone: (808) 875-4100
1 review about Fairmont Kea Lani

"Partial Ocean View"... are you kidding me?

  • Jun 14, 2010
I recently returned from Maui for a co-workers wedding.  We booked our hotel late so i was scrambling to find a good deal in Wailea.  I checked the big 4 there, looking for the best hotel rates for the Marriott (the deal was $350), the Four Seasons (the deal was $450), the Grand Wailea (the deal was $400), and the Fairmont (the deal was $299).  All of these were for the cheapest room, non-ocean view.  I'd heard great things about the Fairmont so i decided to give it a shot and save a few bucks. 

Now of course i wanted an ocean view, but i've found that you can normally save a few bucks and get the upgrade at the front desk rather than paying for it online.  I've had great success with this technique, but it failed big time at the Fairmont.  As I checked in, i offered the front desk clerk $40 and let him know that "we've never stayed at the Fairmont before, so anything you can do to help us out with an upgrade would be very much appreciated."  He obliged, accepted the tip, and said he'd get us an upgrade to a partial ocean view.  Now, i was a little taken back because my "greasing the clerk" technique would typically do better than just a partial ocean view... but it was a long flight and i thought maybe the partial ocean views were pretty spectacular at this hotel.  Boy was i wrong.

We got view of condos next door, a retaining wall, and if i stood in the far corner of the room and looked as far as i could to the left... there was the ocean.  See it??? Barely??? Ugh.  Buzzkill.  But off to the rehearsal dinner without time to question the clerk, because, oh yeah... they didn't have our room ready until a little after 4pm. 

Other than that, the room was large (all the rooms there are suites), however very awkward... for example, no place to really put your suitcase other than in the middle of the room because the closets were so small and numerous so there were little doors everywhere.  Bathroom was nice...well done.  But the ceilings in the place had the old 70's style popcorn ceilings... wasn't expecting that.  The service was fine, but a huge step down from the Four Seasons, but to be expected for the price.

So for future reference... this is a good place if you're looking for a little extra square footage in the room, but DON'T PAY FOR THE PARTIAL OCEAN VIEW.  It's a waste of money.  See the pictures.
Partial Ocean View Fairmont - see it? far left??? Partial Ocean View Room Fairmont Kea Lani

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June 15, 2010
J.R., so excited to have one of your great reviews in the Unique Hotels community! Though I am sorry that it looks like you got a pretty raw deal at the Fairmont. I've never tried your front desk "bribe" tactic, but I definitely respect it!:) And I love your photo links within the review! Thanks for sharing!
June 16, 2010
i need to write a full review on my "grease" tactic... "bribe" sounds so shady... it's just a "tip"... everyone likes to accept tips over bribes. It's a very boutique move... but hard to pull off. I've got some good learnings on it... review coming.
June 16, 2010
Okay, I'll refer to it as a "tip" from now on:) I'm sure we could all benefit from getting the inside scoop on how to cleverly pull this off. Looking forward to a review on this topic!
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