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Marriott Houston West Loop

1 rating: -3.0
A hotel in Houston, Texas

Marriott Houston West Loop near Galleria Shopping area in Houston, Texas.

1 review about Marriott Houston West Loop

Marriott West Loop in Houston: Great Customer Service but Shabby Rooms

  • May 31, 2009
  • by
Rating:
-3

Location

This is a review of the Marriott West Loop located at 1750 West Loop South in Houston, Texas.  I stayed here two nights in May 2009.

The location of this hotel is within easy driving distance of a lot of locations in South Houston but you cannot walk anywhere.  You either have to take a taxi, rent a car, or have the hotel driver take you anywhere you want to go within a three mile radius of the hotel.

 It's near the Galleria shopping area and lots of office buildings and restaurants.  Houston is a rather spread out city, in some ways like a huge suburb, so there was plenty of things around the hotel.

Ambiance/Lobby

Overall the public or common areas of the hotel are nothing special but it's spacious enough.  It looks pretty much like any other Marriott I have ever been in. 

The lobby is a rather typical hotel lobby.  Off to the right is the bar and lounge and straight back is the restaurant.  I walked down the hall and through the areas where they have meetings and that part of the hotel was very spacious and more modern looking.  It appeared to be an addition to the hotel because it was much more attractive than the rest of the property.  The meeting rooms were also very spacious and looked comfortable.

But my overall impression, other than the very friendly door service and hotel staff, was one of drabness.

Check-In/Hotel Service


The check-in counter is to the left of the hotel entrance immediately as you enter.  The door service and service of the hotel staff was top notch.  The check-in service was fast, friendly, and efficient.

 In fact, the best thing about this hotel, and what saves it from a poorer rating from me was the excellent service of the staff.

In addition the ease of checking in, when I came downstairs after my first night there looking for the free coffee, the hotel staff noticed I looked lost and pointed me in the right direction.  Even better, when I was checking out I was expecting a fax from work and as I stood at the desk on the phone to the office, the desk attendant heard my conversation and handed me a business card with the fax number on it.  She then went and got my fax without me even asking, even though I had already checked out of the hotel.

The hotel driver was also very friendly.  A great service of this hotel is that they have a driver who you can schedule to take you anywhere within a three mile radius of the hotel. One night when we were going to dinner he misunderstood where we were going and upon discovering this still took us the restaurant we wanted to go to even though it was a little outside the three mile radius.  And then we called and he came back to pick us up afterward as well.  This was outstanding service and while I have him a generous tip, given Houston's taxi prices this saved a bit of money and was also very convenient since I didn't have to wait for a cab.

Overall the service at the hotel was excellent.

Rooms

Shabby is about the only thing I can say about the rooms.  They looked old, drab, and unattractive.  Of course they had a pretty nice television, desk, and reasonably decent lighting.  Given the location the view was not very attractive, mainly overlooking the bland wall of the building next door. 

The bathroom was clean but it also was a bit drab.  While you got the typical amenities of soap and shampoo, there was nothing else.

Then I discovered the connection you needed to hook up to the internet if you were not going to use the wireless was broken.  And then I couldn't even log into the wireless connection for some reason (although one of my colleagues said she could).

The bed was comfortable enough and they had a lot of big pillows on the bed (I had a single king size bed).

But the very worst part of the rooms was the noise.  The person in the room next to me might as well have been in my room because I could hear everything they did, from opening the closet door to taking a shower.  In fact, it almost did sound like they were in my room.  And it gets even more gruesome.  I had an alarm for seven, but at 4 a.m. one alarm went off that sounded like it was in my room, but it was next door.  Then later I heard yet another alarm going off.  Not a good night's rest for me.

Despite the wonderful staff, the room and the ability to sleep half way well while on the road is most important, and in that all important area, this hotel fails.

Amenities

I did not use the hotel amenities as I was out of the hotel for most of my stay. 

It does have a restaurant, The Alexander, which seemed a bit on the small side but I did not eat there.

I did have some very good chicken soup in Fairways Lounge, which is a bar and restaurant off the lobby.  The food was decent and not too over priced (I paid $7 for the soup, which is a lot but I've paid more in other hotels).  The service was also pretty good.  The menu was pretty decent too, for a bar.  You could order just about anything you wanted and had an "American" menu typical of hotel bars, with lots of beef and chicken dishes.

The hotel also has an indoor swimming pool and workout area, which I did not use, so cannot comment on.  But that is always nice to have in a hotel.

The gift shop was a little lager than most and had the typical touristy nick knacks and sundry items you can purchase.  It was a pretty neat little gift shop because it had a good selection of slightly more upscale Houston specific souvenirs.

I am not sure what to say about the wireless network.  I could not get it to work myself and neither could one of my colleagues, but another colleague said hers worked fine.  I am not sure if it was the location of the room or exactly what the problem was. 

Price

My room rate was almost $200 per night, which is probably about the same for other hotels of this nature in the area, and probably a bit less expensive than the hotel located right off the Galleria Mall.  Given my dissatisfaction with the room, it was hardly worth it.

Bottom Line

I would sum up this hotel by saying it mostly kind of drab, the rooms a little shabby, but with great customer service.  I don't think I would choose to stay there again though because the room was not to my liking. 

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June 25, 2009
Hotels.com should hire you as a hotel reviewer! nice work.
June 25, 2009
Thanks!
 
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