I cracked the screen of my Droid this week and my husband lost his after he left it on the toolbox of his truck. I definitely am glad I bought the insurance. I never would've been able to recover the cost of the phones. The process of making my claim was quick & easy. Given our busy schedules, that was a huge relief! I recommend Asurion to anyone who has one of those pricey new hi-tech phones. Thanks for the great service!