I dropped my HTC EVO and the screen shattered. I called Sprint and they directed me to the Asurion site. I was dreading the process of filing a claim, but I was pleasantly surprised. It was so easy and my new phone will be here on Thursday. It took me about 5 minutes to file this claim and the directions were easy to follow. I would highly recommend this company to everyone I know. Thanks Asurion for helping to destress my life!