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Corel Photo & Video Pro X3 Bundle

1 rating: 1.0

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Get the total photo- and video-editing solution with Corel's Photo & Video Pro X3 Bundle. With incredible power and ease of use, it includes everything you need to create professional-quality photos and videos, including PaintShop Photo Pro X3 and VideoStudio … see full wiki

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Not the review I wanted to write

Sep 3, 2010

by CRSwanson

Rating:

So as some of you may have heard/noticed, Corel screwed up and screwed up badly. They sent out packs of this software that include two copies of the video editing program and no copies of the photo editing program. Well done, Corel, well done. I'll get to that boondogle in a bit. For now, let's talk about the video editing software.

Somewhat to my surprise, I really liked it! It was fairly simple and intuitive and within two hours I'd managed to cobble together two vacation photo videos, with soundtracks, and post them onto YouTube. That was without any training and without reading the instructions. Not bad, really. Since then I've tinkered and tampered a bit and I must say, it's a really good program. A solid five-stars for the video editing software, so if that's all you want, it's worth getting (though you can probably find the same product outside this so-called bundle).

Now for the bad part; the picture editing software. I'm astonished Corel made this sort of mistake. But these things do happen, so I emailed them, explained that I'm with Vine and that my copy was missing the photo disc. I fully expected them to rush out a copy to me without any problems.

Fool that I was.

Instead what they wanted me to do was to call them and chat about it. Frankly, I have zero interest in this. First off, I'm on a cell phone, and don't want to burn minutes waiting on hold. Second, no. It's not convenient for me as a customer. I've told them the problem. I've registered my program, so they know I have a copy of the video editing stuff at least, but they don't trust me. So tough for them.

I really didn't want to write this review. I wanted to write a nice, pleasant review about both products and my experience dealing with Corel's customer service. Sadly, that review is not going to happen. I'm disappointed. I'd expected better.

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