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McAfee Total Protection 2009 3-User

1 rating: -4.0
Software

With the daily emergence of new and more sophisticated Internet threats that could disrupt your digital life, you need more than a simple anti-virus program to protect yourself, your computer, your identity and your family. You need McAfee Total Protection … see full wiki

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1 review about McAfee Total Protection 2009 3-User

Good, but only if you never get a virus...

  • Aug 11, 2009
  • by
Rating:
-4
This product worked well for me until I got a virus. Then I called in for help and was told I had to pay $89.95 in order to remove the virus. Not a great deal when the product is supposed to protect you from the virus in the first place. but the representative with a very heavy accent told me the product only works against "low level viruses" and I had a "high level virus" and that is not covered by the product. Really? Because I looked at the box and it does not mention that.

So after much complaining they gave me the $89.95 service for free. Another representative attached to my computer and said he removed the virus and I had a three day guarantee. When the virus showed up again on the fourth day I was told I have to pay to get it removed. Even though it was the same virus, and even though they did not completely remove it the first time. Same virus, same name, and I only used the PC once during those 4 days to look up some directions on Mapquest, but they told me it was a different virus. Really?

So I loaded Norton 360. It found the virus, but it could not remove it, but it gave directions on how I could remove it manually. Which I did. Everything worked fine for over a week. At which time I was not felling 100% comfortable this nasty virus was really gone, even though it appeared gone. So I wiped out my hard drive and reloaded everything back on from scratch.

The Norton program seems to work very well in the background. I like it and will NEVER go back to Mcafee.

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