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Lunch » Tags » Banks » Reviews » USTrust

USTrust

1 rating: -3.0
Banks

USTrust Boston is a community-oriented, full-service commercial bank that is part of UST Corp., a Boston-based bank holding company.

Tags: Banks
1 review about USTrust

I hate USTrust

  • Dec 29, 1999
  • by
Rating:
-3
Pros: many locations

Cons: bad interest rates, impersonal, bad service

USTrust is one of those big, impersonal banks that takes over your nice, friendly, neighborhood savings bank. I was very upset when USTrust bought out the bank that I had been saving with all my life and brought in new, inexperienced employees, a faulty computer system, and pitiful interest rates on savings accounts, CDs and Money Market accounts.

After my CDs came due, I took all of my money out of USTrust after I was completely fed up with their poor customer service. The biggest problem I had with them was that often when I would go to make a deposit or withdrawal from my savings account, their computers would be "offline" so my balance and interest wouldn't update. I got the impression that they were trying to cheat me out of interest since my account was not credited properly. I had to confront them several times and although my accout was eventually corrected, it was very inconvenient and annoying.

Other people I know who use this bank have had similar problems and when they call the giant headquarters, they have received inadequate attention.



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