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Customer Service Goes Social

6 Ratings: 2.3
2010 SXSWi Future 15 with Melanie Baker

Event Description:   Community-focused culture is changing relationships between companies and customers and how they work together. Customers/users are becoming community members, a more active role beneficial to everyone involved.We'll discuss … see full wiki

2 reviews about Customer Service Goes Social
review by . March 17, 2010
posted in SXSW on Lunch
Biggest Takeaway Customers will get a hold of you when they want in the method they want (and you have to be ready for that) Everyone in your organization should be enabled for involvement in customer service I'm a bit of a customer service geek, so I was excited to hear someone speak specifically about customer service within the context of social media.  My summary of the presentation is below: You (anyone interacting with a customer) are responsible for how customers take your business …
Quick Tip by . March 11, 2010
posted in SXSW on Lunch
As someone who has worked in both the customer service & social media industry, I'm excited to hear what has to be said at this panel #sxsw
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6 Ratings: +2.3
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Customer Service Goes Social
Customer Service Goes Social
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Date(s): Tuesday March 16

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