2010 SXSWi Panel with Jay Rosen, Matt Thompson, Staci D Kram …
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Customer Support in a 140 Character World
2010 SXSWi Panel with Jeremiah Owyang, Caroline McCarthy, Frank Eliason, Lois Townsend, Toby Richards
Event Description: Gone are the days of traditional customer support. In a world of Twitter, Facebook, and customer complaint sites like GetSatisfaction, customers are now jumping online to vent and publicize their customer support issues. … see full wiki
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Source: Customer Support in a 140 Character World on Lunch.com
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