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Customer Support in a 140 Character World

1 rating: 5.0
2010 SXSWi Panel with Jeremiah Owyang, Caroline McCarthy, Frank Eliason, Lois Townsend, Toby Richards

Event Description:   Gone are the days of traditional customer support. In a world of Twitter, Facebook, and customer complaint sites like GetSatisfaction, customers are now jumping online to vent and publicize their customer support issues. … see full wiki

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Details
Type: Panel
Location: Hilton A/B
Date(s): Monday March 15

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