I'm a bit of a customer service geek, so I was excited to hear someone speak specifically about customer service within the context of social media. My summary of the presentation is below:
It is clear Melanie knows her stuff, but the delivery itself fell a little short. There were no slides or supporting materials for the presentation; she just talked for 15 minutes. I'm big on presenting with a little personality, humor, etc. and this presentation didn't have that.
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