Biggest Takeaway Customers will get a hold of you when they want in the method they want (and you have to be ready for that) Everyone in your organization should be enabled for involvement in customer service I'm a bit of a customer service geek, so I was excited to hear someone speak specifically about customer service within the context of social media. My summary of the presentation is below: You (anyone interacting with a customer) are responsible for how customers take your business … more
When I'm not Lunching, I'm a jeweler, and an all around, self-proclaimed web geek. My passions include social media, the interweb, technology, writing, yoga, fitness, photography, jewelry, fashion, … more
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Event Description: Community-focused culture is changing relationships between companies and customers and how they work together. Customers/users are becoming community members, a more active role beneficial to everyone involved.We'll discuss evolving customer service, integration into company culture, adoption curve, different challenges depending on business/community type, and balancing service with selling.