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Millan then conducts an interview, where he sits down with the family as they describe the issue at hand. He usually then offers suggestions on how the owners may alter their own habits to become a "pack leader" for their pet.
He then demonstrates pack leader techniques with the dog, often to the astonishment of the owner. The show usually features Millan going through his three step process, as he repeats the words "exercise, discipline, and then affection." He encourages the use of "calm, assertive" energy from the pet owners, and gives explicit direction in how to achieve it. Sometimes, in serious cases, he will take the dog to his own Dog Psychology Center to introduce it to his own pack. In the most serious cases, such as an extremely aggressive or obsessive-compulsive dog, it may stay at his center for a number of days or