I was a walk-in customer at this agency. The other more prominent agencies like Rica Corp and Centaline have less than desirable attitude when it comes to customer service. These 2 bigger agencies are more interested in sales than in rentals. So, when the 3 agencies have offices next to one another, I tend to give preference to one that I have yet tried. Interestingly, I found satisfactory performance as well as great services from this company on my first interaction. Her name is Joey and if anyone is interested in getting referrals, just write me an email and I'd get you in touch with her.