Singapore Airlines is undoubtedly one of the top & best airlines in the world. It is very much coveted by expats all over the world for its on time & safety record. Not only does it has the best service around, it has some of the newest aircrafts in the industry and still chalking up considerable profits annually when the other airlines are filing for Chapter 11.
I do agree it is the best airlines overall but I don't have it right at no. 1 for one specific reason. Singapore Airlines is discriminatory in its services granted. It doesn't treat its passengers all alike. I don't mean different treatment for people in business class & economy class. I mean for those who paid the same amount for the same kind of seats. Unfortunately, in its efforts to try to be no. 1, the Airline has taken steps to treat 'foreigners' (aka westerners) better than Asians. That's preferential treatment and what it didn't realize is that many locals and other Asians find it totally offensive. Attitudes change is reasonably immediate when staff realized you are a local and especially if your intent is not business but vacation or other reasons that you're on the flight. To be fair, it has improved quite a bit since its heydays. When I was a 'poor' student, I hate taking this airline simply because I'll get my water/drink last! First, the blue-eyed man, then the 'blue-blood' lady, then the Asian businessman & lady, last... the student! It was testing, mind you. As I aged, I get better treatment. This should not be the way though! And to think if you're being spotted with diamonds or LV bags, you are being talked to nicely?! Yikes!
My stand on writing review is this... if what I'm reviewing is not great, I don't waste my time on it. I've lots to review and I ain't have time for those who are rotten to the core. And I don't have a vindictive streak either. So, anything that's unworthy, off my radar. Now, Singapore Airlines is not unworthy. It has something that needs to be improved to make it even better. Granted, it is already considered the best airline by many, but... here's the carrot: it can be THE best airline by the majority of frequent travelers and hehe... I'm one frequent travelers who also have better things to be said about Japan Airlines, Cathay Pacific, Swiss International Airlines & even Northwest Airlines! So, it is not as if it doesn't have a single competitor in sight!
I do like Singapore Airlines to a great extend not because of Singapore Girls which the company prides in. I like it for its newest fleet of aircrafts, including the recent acquired A380. I also like it for its punctuality and its pilots' proficiency in executing their jobs. These are a lot more important than good service to me. We all want to have comfort, new seats and landing safely at the destinations. These are conducive to travel. What I don't like is Singapore Airlines policy towards competition. It charges a lot higher at home than abroad. That means if you buy your ticket originating in the U.S. or China, it is a lot cheaper than you buying at home. It pays to originate from anywhere but Singapore!!! That's dumping as far as I'm concerned. That may be necessary but that's crazy when the bulk of its loyal passengers are local. Singapore Airlines made Singaporeans pay for more simply because they trust in their own airline??!?!? That's ridiculous, is it not?!
I'd advise the airline to consider its competitive policy. Singaporeans may be loyal but they are not stupid. Over the years, they will substitute their travel expenses with other airlines and to elsewhere. While its company paid, sure, the passengers stay around. However, despite the fact that government backed companies may condition its staffs to take the home-grown airline, do not forget you are effectively robbing those companies of their own international competitiveness. Cost savings is something that every company aims for and in doing so, Singapore Airlines & its major stakeholder (essentially the government ;-)) may have boosted its own underlying profit but what goes around comes around.
For those travelers who had never been on Singapore Airlines, do not get me wrong. It is a darn good airline. My point is this, get your tickets cheaply and I'd advise you to not look elsewhere. It's a case of value for money I'm rooting for. No doubt about it, this is the airline you want to get on to go wherever you might want to go, just make sure it's not double the prices of all the other airlines! And it could well be, sometimes ;-)
Singapore Airlines attractions lie in:
New fleet of aircrafts
Excellent safety record
Good food & wine list
Individual Movie Set on all aircrafts
Singapore Airlines is lacking in (which leaves room for improvement):
Competitiveness in Pricing
Fair treatment to all passengers
Routing within the North America continent
Treatment & compensation to passengers during delays and cancellations of flights
Frequent flyer program (too stringent & not very flexible)
Newest fleet of planes & the most on-time airline I've traveled on. Commonly known as SQ or SIA in Asia, Singapore Airlines is the most profitable airline in the world. It holds a good safety record and good value if you buy your tickets outside Singapore itself! Don't ask me why but it certainly feels like dumping to me for some reason. Never mind that, as a customer, you can be rest assured you've the very best of it all when you are on SIA! … more
Singapore Airlines Limited is the flag carrier of Singapore. Singapore Airlines operates a hub atSingapore Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets. The company also operates trans-Pacific flights, including the world's two longest non-stop commercial flights from Singapore to Newark, New Jersey and Los Angeles, California on the Airbus A340-500.
Singapore Airlines was the launch customer of the "superjumbo" Airbus A380. SIA has diversified into airline-related businesses such as aircraft handling and engineering.
Its wholly-owned subsidiary, SilkAir, manages regional flights to secondary cities with smaller capacity requirements. Subsidiary Singapore Airlines Cargo operates SIA's dedicated freighter fleet, and manages the cargo-hold capacity in SIA's passenger aircraft. SIA has a 49% shareholding in Virgin Atlantic and has also responded to the threats posed by the low-cost sector by investing a 49% stake in Tiger Airways. It ranks amongst the top 15 carriers worldwide in terms of revenue passenger kilometres, is the 11th largest airline in Asia and ranked 6th in the world for international passengers carried.
Singapore Airlines was ranked 33rd in Fortune's World’s Most Admired Companies rankings in 2009 and has built up a strong brandname as a trendsetter in the aviation industry, particularly in terms of innovation, safety and service excellence, coupled with consistent ...