Solid community tips flying by too fast to capture... fortunately most of the gems are being captured in both twitter steams for the panel ( #communitybitches & #communityinnovation ). I'll have to come back later to pull out the best of the best.
The underlying theme of this conversation (which is supposed to be about community innovation) are the same things that have made real life communities work for so long: * Actually listen to your customers, as if they were standing in front of your face talking to. (i.e. respond... even simple gestures are many times enough) * Give your community plenty of tools to interact. How to they find/talk with one another? How do they find/talk with you? How to they tell others about their experience with your company?
Biggest Takeaway The virtual gifts may work for kids and some adults, but overall the biggest takeawy form this panel is that you MUST engage, be transparent with your community and provide postive reinforcement to those who are providing feedback and high quality content. Ahh, community management, engagement, and benefits. This panel reminded me of the good ol' days managing the LA Yelp community. There is much to learn about people through the … more
Dave McClure drove this panel in the right direction and allowed the awesome panel to show their stuff. Wayne Sutton, Naveed Anwar , Naveen Selvadurai and Dave Peck brought great experience that was diverse and refreshing that allowed the discussion to not become stagnet. I love that they changed the hashtag to #communitybitches Some of the great nuggets that I pulled from the session: Make it easy for the community … more
Thomas Knoll helps businesses discover and love their customers. Practicing the craft of community cultivation and customer development, he helps companies build better relationships with their customers, … more
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