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Community Innovation Summit

2010 SXSWi Panel with Dave McClure, Wayne Sutton, Evan Cohen, Dave Peck, Naveen Selvadurai

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Handling Your Community with Care

  • Mar 13, 2010

Dave McClure drove this panel in the right direction and allowed the awesome panel to show their stuff.
Wayne Sutton, Naveed Anwar , Naveen Selvadurai and Dave Peck brought great experience that was diverse and refreshing that allowed the discussion to not become stagnet.

I love that they changed the hashtag to #communitybitches

Some of the great nuggets that I pulled from the session:
Make it easy for the community to get involved in the site. Make it easier to get the content than you trying to get the data!
Find the fans (Power Users) that will sell the passion on the product or service. - Dave Peck
I think everything should be out there. Good, Bad and Ugly. Don't let the lawyers get involved in the process.
The more open your are, the more receptive the community is.
It's okay not to have all the answers....just be honest.
I think sometimes you take things off the grid. Not all conversation need to be online - Wayne Sutton
To add to that, Dave Peck said to think of it like a work ticket and come back to close it out online.
Paypal said at their developer summit that 30% of their new features would be driven by the community.
UserVoice and Get Satisfaction are some great tools to use for crowdsorcing 
The response to the question is still so important even if you don't take the suggestion.
Sometimes passionate users will help other users will questions and problems.
Track what is said about your community and try to reach out as quickly as possible. Monitor as closely as possible. 
Opposite side is not to reply too quickly because you sqwelch the community involvement. 
What do you do when your community talks about your competion in your community. As long as it's not trollish, answer the best way possible (feature set)
If you don't respond you alinate the community. But you have to be choosy about how you respond.
Foursquare - Inside the product we call out certain people (Super User) which gives you the ability to clean things up which lower users or newbies. 
Naveen from Foursquare said you can not do this same thing with developers.
Innovative tools to build community involvement - Widgets
Sometimes it's not always about bring traffic to your site. Sometime it's about giving back to the community.

I think you can take more risk when you are a start up but more established brand need to be more careful.

Overall this session was very informative and brought some new ideas that could be implemented with very little effort.

Handling Your Community with Care

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March 14, 2010
You definitely hit all the high points and captured some stuff I missed in my review. Great job, Derek!
March 13, 2010
I've heard good things about this panel and I love the hashtag as well!  Wish I got to catch this.  Wait, I didn't quite understand what Naveen was saying about foursquare... so is the use of Super Users good or not?  I actually wrote a review about foursquare, and I'm kind of digging being a Super User, albeit being at Level 1 for the past 4 months ;P

Thanks for sharing, Derek.  Great quotes and takeaways!
More Community Innovation Summit reviews
review by . March 13, 2010
posted in SXSW on Lunch
Biggest Takeaway      The virtual gifts may work for kids and some adults, but overall the biggest takeawy form this panel is that you MUST engage, be transparent with your community and provide postive reinforcement to those who are providing feedback and high quality content.       Ahh, community management, engagement, and benefits. This panel reminded me of the good ol' days managing the LA Yelp community. There is much to learn about people through the …
review by . March 13, 2010
posted in SXSW on Lunch
[ Work in Progress ]      Solid community tips flying by too fast to capture... fortunately most of the gems are being captured in both twitter steams for the panel ( #communitybitches & #communityinnovation ). I'll have to come back later to pull out the best of the best.       The underlying theme of this conversation (which is supposed to be about community innovation) are the same things that have made real life communities work …
Quick Tip by . March 13, 2010
posted in SXSW on Lunch
Great conversation, but not hearing innovation. #communityinnovation #communitybitches
Quick Tip by . March 13, 2010
posted in SXSW on Lunch
"Be genuine, be open with ur community, ask the right questions & wait for the responses to come" #communitybitches
Quick Tip by . March 09, 2010
posted in SXSW on Lunch
it will be interesting to see if McClure can get the entire audience screaming f-bombs like he did at twiistup. i bet he can't.
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This panel is the first Community Innovation Summit of leaders of Developer Networks. It is a lively discussion about fostering innovation in online communities. This panel is sponsored by PayPal.

Panelists include:
Dave McClure (twitter.com/davemcclure)
Wayne Sutton (twitter.com/waynesutton)
Evan Cohen (twitter.com/evco)
Dave Peck (twitter.com/davepeck)
Naveen Selvadurai (twitter.com/naveen)

Hilton D
Saturday, March 13 at 11:00 AM
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Type: Panel
Location: Ballroom C
Date(s): Saturday March 13

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