|
Movies Books Music Food Tv Shows Technology Politics Video Games Parenting Fashion Green Living more >

Lunch » Tags » Bar » Reviews » The Cheesecake Factory » User review

Cheesecake factory

Chain restaraunt with locations across the U.S.

< read all 8 reviews

The Food Factory - Eat in a machine

  • Feb 10, 2009
  • by
Rating:
-5
Cheesecake is my favorite desert, but I really don't like The Cheesecake Factory. The restaurant is always clean and seems to be run well, but it includes several factors that I really don't like.  I'm forced into this restaurant once or twice a year when someone is celebrating something and I don't enjoy it each time. I normally visit the restaurant on University Ave in Palo Alto, California - but they are all consistently the same.

How can a restaurant have advertisements in its menu? Each time I visit I'm handed this menu that has way too many pages long because it has ads for watches, cars or other silliness. I'm paying to be in your restaurant, you don't need to force me into a commercial break.

The food is mediocre each time. It is not bad - just average. Nothing to point out that was wrong, just never anything to say was great.

Many of the cheesecakes are good. I'm always able to find something that I enjoy and the selection is broad. The Key Lime and Chocolate Turtle cakes are pretty good.

The service is maddening. I've been in this restaurant 15+ times and I've never received my food in a reasonable period of time. Often the food is brought out to me and the waiter is confused about the table or who ordered what. I think the problem is that they are always busy and staffing is just a little too low. During my last visit in April, our waiter simply left the restaurant. Our table had ordered and we never received our food. I must admit that I'm nearly always visiting the restaurant on a Friday or Saturday night. Although confused, the staff has always been nice.

In the mid 1980s I'd visit the much smaller Cheesecake Factory restaurant in Beverly Hills. It was a real treat with wonderful cheesecakes. In my opinion, those days are over. The factory restaurant has taken over the bakery feel of the early days.

If you love their cheesecake, I'd place an order over the phone and get it to go. Avoid the mess of the restaurant and take home the part that is still good.


What did you think of this review?

Helpful
7
Thought-Provoking
0
Fun to Read
1
Well-Organized
1
Post a Comment
May 06, 2009
You should be getting better service  fairly soon. I've noticed the last couple of times we've gone out on weekends that places that are normally packed with waiting lines were half empty. The waitresses confirmed that they were taking a big hit because of the economy. Of course that probably means a cut in staff that will leave them short handed so service will be about the same.  Never mind.
 
February 25, 2009
I agree, the quality of the chessecake itself is ok. The restaurant here in SF is actually always packed, the service ain't bad but it could be better. nice write up.
 
February 10, 2009
nice review... i like how you note the mediocrity of the food... sounds like this could be a trend among chain restaurants as i've had the very same experience at a place called the Daily Grill.
 
February 10, 2009
Good review! I'd have to agree - and actually I think it's even worse than you do! Same here w/ being forced into it a couple of times a year, always with a stomach ache to follow. The food is WAY too rich. And I grew up in the midwest! The portions are ridiculously huge - seriously, I just feel like a gluttonous American every time we're there. And yes, very poor service. Yet.. always a line out the door and at least a 20 minute wait. Bizarre.
 
1
More The Cheesecake Factory reviews
review by . June 09, 2010
love em
There aren't any CF in BC where I live, so my first taste was in Vegas. The line up was crazy long but that's what attracted us. It MUST be good if the line is so long, right? And true enough, it was indeed good. I think the key here is reasonable prices and relatively nice atmosphere. It's like a step up from a family oriented restaurant.      Tried a chicken pasta (yummy) and shared the white chocolate cheesecake and some kind of caramel one too. I have been to …
Quick Tip by . June 09, 2010
There aren't any CF in BC where I live, so my first taste was in Vegas. The line up was crazy long but that's what attracted us. It MUST be good if the line is so long, right? And true enough, it was indeed good. I think the key here is reasonable prices and relatively nice atmosphere. It's like a step up from a family oriented restaurant. Tried a chicken pasta (yummy) and shared the white chocolate cheesecake and sone kind of caramel one too. I have been to 2 others since and will return.
review by . April 08, 2009
So, in contrast to some of the other reviews I really like the Cheesecake Factory. I like the fact that they have a long menu that includes different types of food. ¬†Whatever mood I am in I can always find something that takes my fancy. Its not supposed to be gourmet dining but I think the food is really good. I don't think I have ever had anything I didn't like, nor did my fellow diners. I have never had a problem with service and the wait staff have always been very amiable. As for the cheesecake …
review by . April 23, 2009
Food costs are rising. A meal at Morton's is now $200 without wine. P F Chang's is shrinking their portion sizes to keep up. Even a McBreakfast doesn't leave much change out of $5, yet the Fed tells us inflation's under control. Really Ben Bernanke? Really? And when was the last time anyone had a payrise?  Well, in the same way that thinking about kittens pushing around balls of wool brings a child-like smile to your face, Cheesecake Factory has the capacity to lift us above he banal-yet-important …
review by . April 07, 2009
Dessert chains totally gross me out. Why do we need 70 kinds of cheesecake?!  
review by . March 04, 2009
I have dined at the Boston and Burlington (MA) locations as well as Winter Park in Florida. I have also attempted to dine at the Peabody location - unsuccessfully (the wait was ridiculous). It started on a positive note about 10 years ago when they had more staff and less visitors, as that ratio started changing - so has my opinion of them. Now I will only go there for two reasons:    a) To get my fix of Avocado Spring Rolls  b) To use a gift card I received    Even …
review by . December 09, 2008
I frequented the Sacramento restaurant often when I was a student at UC Davis - mostly for friend's birthday dinners. They give you free bread (which is amazing BTW), we'd ordered some mojitos and one entree each... however our entree rarely got touched since it was more of a social environment and we just drank cocktails and ate the bread.    I've only tried the pastas and salads here - and the first thing I have to say about them is that the portions are ridiculous.  Realistically, …
About the reviewer
Travis Murdock ()
Ranked #148
I love to review favorite restaurants and movies. I'm also a gadget geek and enjoy learning about new music. I work for the public relations firm Edelman.
Consider the Source

Use Trust Points to see how much you can rely on this review.

You
travismurdock
Your ratings:
rate more to improve this
About this actor

Wiki

The Cheesecake Factory is an upscale chain restaurant with 161 locations across the U.S.  Menu items include salads, pasta, sandwiches, meats, and over 50 different cheesecakes (including seasonal ones).
view wiki

Details

First to Review

"Bang for your Buck"
© 2014 Lunch.com, LLC All Rights Reserved
Lunch.com - Relevant reviews by real people.
()
This is you!
Ranked #
Last login
Member since
reviews
comments
ratings
questions
compliments
lists