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Lunch » Tags » Books » Reviews » Delivering Happiness: A Path to Profits, Passion, and Purpose » User review

So Much More Than Customer Service

  • Aug 3, 2010
Rating:
+5
If you are expecting a handbook about how to deliver excellent customer service, you will be surprised by this book.

It's about one man's journey through the startup seas from the late 1990's through 2009.

Tony Hsieh made $40 million in the dotcom boom in the late 1990's. He lived life on his terms, built a tribe of friends he enjoyed to hang out with. Left millions on the table after one deal, poured all his money into another deal (I won't spoil all the details), and went through some pretty scary times. If you read any business publications, you already know the latest segment of his journey, specifically with [...].

Of course, it helps to be extremely smart (He's a Harvard Grad who took formal education lightly) and have smart friends (He partnered with and hired many of his friends when he grew his businesses). But being a genius is not a hard requirement for success.

The main message is that the company culture is the most important thing in business if you are going to try to follow Tony's path. And you need to start building the right culture from Day 1.

Tony does things his way, and it has worked for him. People who work for him love him. He treats employees extremely well. He is open and honest and keeps very little about the business a secret.

Does everyone have the charisma and smarts to build a culture like Tony has? Probably not. But there are so many lessons in this book, and you can't help but glean some jewels from its pages. For some, it could revolutionize their business.

There are also some great web-based supplements you will learn about in the book, so you can keep your company culture buzz going.

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More Delivering Happiness: A Path t... reviews
review by . May 03, 2011
   I wasn't sure what to expect when I started reading this book. I had heard about Zappos and had heard about their deal with Amazon but I had never purchased from Zappos in my life. I also wasn't sure if it was going to be a book where it would be 200+ pages of why you should buy from Zappos. Sure there's a little bit about it in there but it wasn't overwhelming in the slightest. Before I started reading, I briefly skimmed through some reviews and saw that people had …
review by . August 10, 2010
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding …
review by . August 08, 2010
Imagine a company that actually cares about its customers. Sure it sounds like a fairy tale, but its not. I know almost every company SAYS they care about its customers, but actions speak louder than words. This is a truly unique company, and you can learn a lot about success by reading this book.    I read a lot of business books and I have heard a lot about Zappos, so I was very happy to see they wrote a book. The book talks about the process and hard work that went into creating …
review by . April 07, 2010
I certainly had no trouble reading Delivering Happiness; it moves smoothly through the story and kept me turning pages. My disclaimer is that I can't tell the difference between Zappos and any other on-line shoe vendor so I am not moved to care about the company behind the scenes.    Funny. I can't generate any enthusiasm for writing the review, nor recall any particularly moving parts of the story. If you want nuts and bolts of starting a business, Norm Brodsky, The Knack, delivers …
About the reviewer
Dan Limbach ()
Ranked #1423
I love online media. Podcasts, web seminars, videos, social media. It's what I do for a living.      I also love to read books (business non-fiction, edgy fiction, fantasy/sci-fi, … more
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About this book

Wiki

The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.

Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.

Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year.

In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO.

In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.

In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life. (edited by author)

Amazon Exclusive Author Q&A with Tony Hsieh, Author of Delivering Happiness
 

1. In the book you say, "I've been an entrepreneur for most of my life." Do you think people are born ...
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Details

ISBN-10: 0446563048
ISBN-13: 978-0446563048
Author: Tony Hsieh
Genre: Professional & Technical, Business & Investing
Publisher: Business Plus
First to Review

"Entertaining enough"
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