This is a dangerous book. Why? Because those who make a total, long-term commitment to the eight practices will create great turbulence which must be overcome. Most of the wounds which organizations experience are self-inflicted...including the damage caused by ignorance and arrogance. Perils are inevitable whenever bold initiatives are undertaken. For those unwilling and/or unable to make a commitment to achieving and then sustaining excellence, their cause is hopeless. Fitz-enz insists that the best organizations are led by those who effectively nourish as well as manage human assets. Organizations grow only to the extent that those who comprise them grow. As he correctly points out, "In a knowledge company, people are the only profit lever."
One final point: The best practices for any organization are often found within that organization. As a recruiting slogan for the U.S. Army suggests, "Be all that you can be." Stop looking for THE BIG ANSWER elsewhere. Look within yourself and within your own organization. Discover how to implement the eight practices in ways and to the extent that are most appropriate. Pogo once said, "We have met the enemy and he is us." Fitz-enz would perhaps accept a paraphrase of that: "We have found ways to be the best...and they are in us."ÿ
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Robert Morris (Robert1936)
Professionally, I am an independent management consultant who specializes in accelerated executive development and breakthrough high-impact organizational performance. I also review mostly business books … more
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What makes an organization great? After a four-year study of more than 1,000 companies worldwide, management consultant Jac Fitz-Enz says it is people--and the way they are developed and nurtured. InThe 8 Practices of Exceptional Companies,he presents the top "human asset management" practices uncovered during his search and shows how other organizations can adopt them as their own. The result, he contends, will be higher profits along with more committed employees.