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Discount Tire stores

A tires store in Durham, North Carolina.

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Discount Tire stores have the right attitude towards customer service.

  • Sep 14, 2010
  • by
I recently bought a set of 4 Michelin tires at a local Discount Tires (Durham, NC). The tires had some shimmy issues that went uncorrected despite 3 separate attempts to balance the tires.  At wits end and unwilling to settle for the situation, I again went back to the store to find out the next option.  These guys bent over backwards to make me happy.  With little prodding they switched out the 2 front tires and fixed the problem.  While this description is short, the problem was a major consumer of time and a pain in the butt.  Each time I went back the retailer took the next obvious step and was totally service oriented.  Often times automotive types tend to sell you the service or product but have no stomach for assuring the customer is happy in the event of a troublesome problem.  Discount Tires is not that sort, they get my thumbs up for being out of the ordinary.

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October 09, 2010
we have had good experience at discount tire as well
September 20, 2010
Contributed to by kenedds before he signed up.
September 14, 2010
I love great customer service. Good for Discount Tire! Thanks for sharing, Kathryn :)
September 14, 2010
I'm always skeptical of automotive repair stores, so your experience is a pleasant surprise. Glad they were able to help you fix the situation and great review!
About the reviewer
Kathy Edds ()
Ranked #291
I am a wife, married to my husband, Ken, since 1975, the mother of three adult children and a grandmother to two adorable grandsons. I was a "stay at home" mother who found ways to be self employed … more
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