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Lunch » Tags » Travel » Reviews » Alaska Airlines » User review

I Can't Feel My Derrierre

  • Nov 8, 2000
  • by
Rating:
-5
Pros: Electronic check-in

Cons: no leg room; things were breaking left and right; delayed

This past weekend, I attended a conference in Bellingham, WA. I have never been in Washington state, so I was pretty darned excited about the chance to go. When I found out that I was taking Alaska Airlines, I faltered a bit. After all, I was taking an MD-80, the type of plane that was in that awful Alaska Airlines crash. On top of that, there was the big Singapore Airlines crash right before I left. I was nervous, to say the least.

The flight from Anchorage to Seattle was just fine. We boarded on time, took out seats, and I actually slept through the entire flight. (I guess that's what NyQuil will do to you!) It was a red-eye flight which took a mere 3 hours. Not bad at all. My biggest complaint was how uncomfortable the seats were. My rear-end was awfully numb, and my neck was absolutely killing me. There wasn't enough room for my legs, either, which bugged me and caused my knees to ache once I got off the plane. The leg room in first class seems inadequate as well.

Coming home was an absolute nightmare. My group and I arrived at the airport three and a half hours before we were supposed to board, which was absolutely fine. We chilled in the Seattle airport, ate, shopped and everything else we could do before going to the gate. We arrived at our gate at 8:15; boarding was supposed to start at 8:30.

WRONG.

The flight were running late, presumably because of the weather. That is totally understandable, but that is where everything started going downhill. We boarded the plane about 45 minutes late. I took the window seat after shoving all of my stuff into the overhead and under the seat. I had taken an Excederine PM to fall asleep, but it realy hadn't taken effect just yet. After 45 more minutes of boarding (does it usually take this long?), there was an announcement of mechanical problems. Terrific.

A mechanic came on board to fix the problem: An overhead bin stuck in the open position. How did he fix it? Well, he fixed it the way Alaskans fix everything: with duct tape. Yes, folks, he taped the bin closed. I couldn't believe it. Finally, at 10;15, the plane taxied to the runway. The captain announced that we were third in line for take-off. Not three minutes later, he then announced that we needed to return to the gate because they forgot to sign for the maintenance request. So, the plane turns around and goes back to the gate. The person comes on, checks the tape job, signs a paper, then gets off the plane. Unbelievable.

We took off at 11:30pm. We were supposed to leave at 9:00pm. needless to say, none of us were all too happy.

During the first ten minutes, Jen (my seat partner) and I started getting really cold and couldn't figure out why. We were covered in oodles of blankets and jackets, but both of us had goose bumps on our arms and legs. Just because it's Alaska Airlines means it has to feel like Alaska in the plane?? Jen finally reached up to see if her air vent thing was on. Lo and behold, it was stuck in the "on" position. We called for a flight attendant, who tried and tried to shut the darned thing off. She couldn't.

How do you think she fixed this problem? That's right! Tape! Rather than duct tape, our flight attendant put a few pieces of masking tape over the vent to keep the freezing air from blowing on us. It didn't exactly work, but it slowed the stream of air coming in our direction.

Once again, the seats were awfully uncomfortable. You need to be a midget to be comfortable on this airline! My back and neck are still bothering me.

On a positive note, the electronic check-in was very easy and convenient. I wish more airlines would do that.

Overall, though, my experience with Alaska Airlines was not a good one. Would I recommend this airline to anyone? That's a resounding "NO!"



Recommended:
No

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More Alaska Airlines reviews
review by . June 04, 2010
Pros: Direct Flight from LAX to Washington DC  Clean  Safe  Reasonably Priced  On Time!     Cons: A hassle if you book your ticket with a partner airline.     The Bottom Line: A safe and reliable airline.  A solid choice when you need to fly non stop Coast to Coast     I needed to get from LA to DC quickly - non stop and Alaskan Airlines fit the bill.  I normally fly with DELTA and …
review by . November 08, 2000
Pros: Electronic check-in     Cons: no leg room; things were breaking left and right; delayed     This past weekend, I attended a conference in Bellingham, WA. I have never been in Washington state, so I was pretty darned excited about the chance to go. When I found out that I was taking Alaska Airlines, I faltered a bit. After all, I was taking an MD-80, the type of plane that was in that awful Alaska Airlines crash. On top of that, there was the big Singapore …
About the reviewer
Candice Cain ()
Ranked #405
I own the Candy Cain Travel Co. in Brookhaven, NY. I am a certified Professional Bridal Consultant with the Association of Bridal Consultants and my agency is certified by IATA and CLIA. I specialize … more
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