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Eurail

A company that sells passes and tickets for European railroads.

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Best Customer Service for Traveling in Europe!

  • Dec 21, 2010
Rating:
+5
So I'm off to Europe the day after Christmas and one way I'll be getting around is by train. I've used all types of transportation through Europe in the past but for some reason trains are the best. Yes, they may not get you from point A to point B in the fastest amount of time, but you get a great view of the country side and who doesn't like riding in a train?

I decided to buy a Eurail Pass, which to be honest is a great buy! I bought a 15 day consecutive Global pass which allows me to travel to any country in Europe during a 15 day period without having to buy a train ticket. It cost me just over $450 which sounds like a lot but I just spoke to a friend over there now who bought a one way ticket from Amsterdam to Munich for $380. So, I'd have to say it was a great buy.

But the pass itself isn't why I'm writing this review. Their customer service is phenomenal! I use twitter on a daily basis and whenever I had a question they were quick to answer me. I don't think I waited loner than a few minutes for an answer on twitter. Also I called them to ask about insurance and they were as friendly as can be. I feel like their staff are all travelers who love Europe as well which helps them get excited about my trip.

I;m looking forward to using their customer service while I'm in Europe vis Twitter which will be great! If anything goes wrong or I have a question I can just shoot out a tweet and within minutes i'll have a answer. I wont have to wait on hold on the phone for a long time, or sit through a 10 minute button pressing wild goose chase. 

I highly recommend going with Eurail if you're planning a trip to Europe!
Best Customer Service for Traveling in Europe! Best Customer Service for Traveling in Europe! Best Customer Service for Traveling in Europe! Best Customer Service for Traveling in Europe!

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December 26, 2010
Great review! I'll keep this in mind if we can ever afford to travel to Europe in the future. :)
 
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About the reviewer
Ryan Weiss ()
Ranked #66
Follow Me On Twitter: @RyanWeiss   Read My Blog:Virtual Ryan      Born and raised in So Cal. Go Dodgers!!! I went to LMU and studied Business Admin/Marketing. I love Soccer … more
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Wiki

http://www.eurail.com/

The Eurorail (informally known as Eurail) Group G.I.E. is a Netherlands-based company, registered in Luxembourg, that sells passes and tickets for European railroads. It is owned by a group of European rail carriers and shipping companies.

Its principal products are Eurail passes (formerly known as "Europass" and informally known as Eurorail Passes) and InterRail passes, with which a passenger has largely unlimited ability to travel on nearly all European railroads and some shipping lines at a fixed price per day of travel or travel within a certain number of days. Eurail sells a variety of passes, including those specific to two to five bordering countries, discounted passes for groups of up to five people travelling together, or for those under 26, passes which provide unlimited travel in a fixed period, and passes which provide a fixed number of days of travel in a longer period. The Eurail Pass is priced for first-class travel, while some individual countries have second class passes at lower cost.
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