A Quick Tip by kmennie
'Gone downhill as a reliable go-to' sums it up pretty well.
I don't set foot in here anymore, after a couple of serious disasters and a horrifying, non-existent return policy. A pair of khakis (this used to be THE store for khakis!) went to hell in one wash. I got a "Sorry, we don't take things back if they've been washed." But it's unwearable junk, worse than Walmart... "Sorry."
Later on I bought a black sweater, cotton with a bit of cashmere. Also unwearable; it would not stop disintegrating. Everything I looked at was instantly covered with black fuzz. Clerk: "Cashmere is supposed to do that. That's just what that fabric does." Here, you try putting it next to your own pants... "Sorry."
Eff you, Gap.