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Lunch » Tags » Transportation » Reviews » Greyhound Buslines » User review

Why riding Greyhound isn't worth your time OR money.

  • Mar 29, 2011
  • by
Rating:
-3
I had a pretty weak experience with the Greyhound last weekend. Sure, everybody I asked said to avoid using  them - but I had to try at least once before I knew for sure that there were better ways to visit my girlfriend in San Diego.  Normally, I would drive - but with gas prices right now, I've  been looking for better ways to get down there from LA. 

Anyways, Greyhound. Wow. I'll just get down to it. $26 will get you from Los Angeles to San Diego, and back. It'll cost you that amount each way if you took Amtrak. And if you drove, you probably would spend about $50 plus the effort of actually driving. So at first glance, Greyhound seems like the way to go.  Hmm. Not really. 

WHY RIDING GREYHOUND ISN'T WORTH YOUR TIME OR  MONEY. 
  1. Unprofessional service. If you look around the internet to see what people are saying about Greyhound, you see a lot about their unprofessional service. Don't ignore that, because it is very true. Take my example. I show up to the bus station about half an hour early, and find a bunch of people standing outside staring at this handwritten sign posted on the door into the station. 


    Yeah, that's pretty...weak. Lots of people at the station had bought their tickets and did "will-call," which meant they were planning to pick them up as they arrived at the station. How they got their tickets, I have no idea. Luckily, I had printed my tickets before leaving for the station so I was all set. But this was a bad sign that Greyhound is kind of out of the loop. 
     
  2. Unreliable service. My bus was scheduled to leave at 6:55PM, and of course - it did not show up on time. It showed up almost two hours late at 8:40PM, with no effort to let passengers at our station know what was up. Of course, this was because the Greyhound agent who couldn't spell "inconvenience" correctly decided to peace out. I understand that the bus is subject to the same traffic conditions as drivers on the road, unlike trains - who go on their own time, on their own rail. But I would appreciate some type of text alert, or some type of notification to me that a bus is in fact still coming. For two hours, we stood outside in the dark, clueless as to what was going on with the bus. 












     
  3. Unpredictable service. A bus run by Crucero finally showed up. This was a bus that apparently services Greyhound's transportation from Los Angeles down to Tijuana. I would have not known this if I wasn't desperate to get on any bus. I would have seriously missed it. Again, no notification of this when buying the ticket or showing up to the station. To make things worse, not everybody who had tickets got on the bus! The bus driver only allowed as many people as he had seats that were open on the bus, and it didn't really matter if you prepaid/printed your ticket beforehand. This...was pretty bad. The driver spoke very little English, and could not understand the situation where people were counting on picking their tickets up at the counter...that was closed. 
     
I know that you get what you pay for. And so, the fact that Greyhound was the cheapest should have lowered my expectations drastically. And sure, if I have this much to complain about, then I should have used another way to get down to SD. But I'm writing this review for everybody who doesn't have a choice, and looks to Greyhound to get them to where they need to go. A lot of people have no other means of transportation - and I really hope Greyhound puts more of an effort to do right by the people who need them most.

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March 31, 2011
I'm sure this wasn't the case years ago but I would be upset if I went through what you did. Lots of companies are trying to make do with less (employees, equipment etc) and the end result is the kind of thing you just experienced. Unfortunately as TeamAWAC pointed out lots of folks have no other option available to them.
 
March 29, 2011
It appears that Greyhound knows that if you've decided to travel by bus, you're essentially down to your last option, so customer service doesn't seem to be a high priority. Thanks for taking one for the team!
 
March 29, 2011
I'll take AMTRAK over Greyhound anytime! Thanks!
 
March 29, 2011
Ha, I just had a transportation fail as well!  Wow, I feel bad for those will-call people and I feel bad that you had to wait so long for the dang bus.  You should carpool next time if you can.  Thanks for the heads up!
 
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More Greyhound Buslines reviews
Quick Tip by . July 11, 2011
The specials can be a considerable savings. The service is good. Sometimes , the lines are long.
About the reviewer
Angelo Ignacio ()
Ranked #40
I'm a Filipino-American living life as a post undergrad making a start here in beautiful Los Angeles. I love the weather and diversity here and enjoy everything this city has to offer. I'm excited to … more
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Wiki


Greyhound Lines, Inc., based in Dallas, Texas, is an intercity common carrier of passengers by bus serving over 3,700 destinations in the United States, Canada and Mexico, operating under the well-known logo of a leaping greyhound.

It was founded in Hibbing, Minnesota, USA, in 1914 and incorporated as "Greyhound Corporation" in 1929. Today, it is headquartered at 350 North St. Paul Street in Downtown Dallas, Texas, and under the ownership of British transport firm FirstGroup, which operates Greyhound as an independent subsidiary, and a division of FirstGroup America.
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Transportation, Greyhound, Buses

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