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Lunch » Tags » Coffee » Reviews » Keurig B70 Gourmet Single-Cup Home Brewing System » User review

Damn I wish this thing worked...

  • Jan 18, 2010
  • by
Rating:
-2
We could not have been happier in the first two weeks of owning this unit - it's fast, easy to use, and makes a pretty decent cup of coffee. During that time, I decided to donate my other brew coffee machine to the Salvation Army since I just knew I wouldn't need it. In fact, I was so happy, I bought my parents one as a Christmas present too!

Whoops. 

By New Year's Day, the machine started exhibiting faults, where it refused to draw water from the tank and shut itself off sporadically. With no signs of an airlock or blockage, it had all the hallmarks of a software problem with the unit, and I started to feel the same panic as when the computer system in my car freaks out. I searched online and the forums had many disgruntled users with the same problem and no solution other than a replacement. 

Next, my parents' unit blew up with a similar problem. Their machine seemed to take up to five minutes to heat up a cup of water, even though it was fine originally (normally takes about 45-60 seconds). They called Keurig and have received a replacement unit which hasn't melted down so far.

By the time I called Keurig, their tech department is so overloaded with calls that they're now quoting a two business day response time, after being kept on hold for some period. I'm still waiting for that call back, but I suspect this machine may be finding its way back to the returns department at Costco. The call center people are less than helpful, and I can't think of any major electronic retailers who can't get back to customers within two business days.

Overall, I wish Keurig would fix the clear quality problems they're having and - failing that - fix the technical service. It's annoying, since the system works well and I feel like I've been given a great toy and had it taken off me straight away. It must be what Conan O'Brien feels like. Anyway, leaving customers without coffee, especially those who discarded their old machines, just makes them kind of difficult and touchy, especially before noon. *Grrr*

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February 16, 2010
Good review. I to owned a b70. It was a good way to get a quick cup but it only lasted about 18 mo.
February 16, 2010
Thanks! Keurig sent me a replacement about a week ago - and so far so good. The new pump *sounds* better. But I'm going to give it a few weeks before changing my mind!
 
January 22, 2010
lol @ your Coco comparison.  Whatever happened to the good old days of trusty, uncomplicated coffee makers?  Those things never seem to break!  These more high tech ones always seem to have issues.  My parents have gone through several of them, fortunately, they purchased them at Costco, so they can return them pretty much no questions asked.  Good luck finding a new one!
January 22, 2010
All praise the almighty Costco! I did have a Nespresso but ended up spending more money on pods than rent...
January 25, 2010
Pods, schmods -- it's all about the real thing, which is freshly grounded coffee beans! Which is also less pricey in the long run, but such a pain to clean up after...
 
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More Keurig B70 Gourmet Single-Cup ... reviews
Quick Tip by . April 01, 2010
posted in Coffee Shop
i got one of these as a gift. guests at my house really seem to like it, but i still like to get my coffee outside
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Wiki

Product Features
  • 1500-watt single-cup home brewing system with one-touch controls
  • Uses patented K-Cups; no messy grinding or clean up
  • Removable 48-ounce water reservoir; removable drip tray
  • 2 brew-size options; 2-hour automatic shut-off; descale indicator
  • Brewer requires 4 minutes of priming before being ready to use.
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