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Best customer service in town

  • Jun 2, 2009
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The other day I was browsing through my local Nordstrom and came across a Marc Jacobs key pouch that I, well, just had to have. Unfortunately, this Nordstrom only had a white  one, which I didn't want because I thought it would get dirty. I explained my dilemma to the woman behind the counter and immediately she had a solution for me. Within minutes she ordered me the same key pouch in black, which would be delivered to my door in under a week. This all happened on a Thursday afternoon, and before I knew it, the next Monday morning, my brand new shiny, leather key pouch was delivered to me - without paying for shipping.

I had a similarly pleasant experience trying to find a pair of sunglasses.  I was looking for the new Ray-Ban Jackie O glasses in red and had already checked two Sunglass Hut stores and a Solistice store and could not find them. Nordstrom had them in black and, once again, ordered the red ones for me within minutes. Within two businesses days, the red pair managed to find its way to my doorstep - without paying for shipping.

But my all-time favorite Nordstrom experience was when I took back a Michael Kors watch that I had broken in many tiny little pieces and a pair of Marc Jacobs sunglasses that once again, I had broken, and had them replaced free of charge.  To go along with my stories, I have heard mutiple stories about people returning gifts after years without any questions asked and even returning worn merchandise.

Where can you get better customer service than that! I fully recognize that some of the merchandise at Nordstrom may be pricey. But the department store does a great job of carrying a variety of brands in a wide range of prices. They've got swaeters for under $30 in the Brass Plum section, but also carry Burberry and Roberto Cavalli dresses. Whenever I leave a Nordstrom store I'm always in a good mood, whether or not I found what I was looking for.  And it's usually because of the customer service and overall pleasant atmosphere. I once went in and tried on maybe ten or twelve pairs of jeans and didn't buy a single one. But the salesperson helped me the entire time and didn't grunt once when I wasted an hour of her time. That doesn't happen in most stores - department or boutique. Nordstrom is defintely a department store, in every aspect of the term. Although they do carry a few boutique brands, if you are looking for a boutique this is not the place for you. But if you are looking for quality products with great customer service, Nordstrom is perfect.

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June 02, 2009
Nordstrom does have AMAZING customer service, and their return policy is out-of-this-world in that they don't really have one (I've heard of people abusing this, though, and getting banned).  I didn't know that their stores ship for free though!  I'll keep that in mind.

The only other store that I can compare the customer service and return policy to is REI.  They are awesome and will go above and beyond for their customers, and you can return stuff years from when you bought it if it breaks or something.
June 02, 2009
I love Nordstrom as well and have always had good experiences there when I've returned things.  It's a marvelous place to shop....I've been to the one in Los Angeles and the store in St. Louis.   It's true....Nordstrom is very close to perfect. 
More Nordstrom reviews
review by . December 31, 2008
Nordstrom is a department store. It has the department store feel and offers department store merchandise.     The good:   Pretty much carries everything but doesn't over do it. For some reason it's easier to locate the section you want at Nordstrom than some other department stores. You don't find yourself lost in a labyrinth of clothes trying to figure out if this is the right floor to find that perfect special occasion dress. Customer service is great. By this I …
About the reviewer
Hamida Rehimi ()
Ranked #375
Hey everyone. So I was born and raised in LA, and have got a whole lot of pride for the city. I feel like its got something for everyone and always entertains. I moved out to Philly about two years ago … more
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