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Cancelling Their Service Right Now!

  • Sep 14, 2009
  • by
RCN, if you live in the Lehigh Valley area, is at least better than Service Electric, so I will say, if you're forced to pick between those two, go with RCN...otherwise, don't bother.  Get Verizon, Direct TV, Dish Network...whatever, but RCN has irritated me for the last 2 years.

I initially went with them because the builders of my new house had a relationship with an RCN rep, and they were, at the time, the only service for the development.  Initially I had one on one customer service, and it was great.  I thought that the quality of service would continue once I was an actual customer...oh how wrong I was.  RCN's service is terrible.  Customer service reps are sometimes rude, and mostly incompetent.  Tech support solve exactly 0 problems of all the ones I called for. 

The actual cable service is not bad, but the cost is outrageous, and now they're making me get digital boxes for every TV in my house (I have 7 TV's), for which they will kindly charge me monthly for each one!  They say that they're going all digital in September, and I won't be able to get their signal on my digital HDTV's (note:  FCC went digital with the entire nation in July).  I think this is a scam, and if I'm going to have to rent a box for every TV in my house, I'm going to go with Dish Network.  They're cheaper, and they at least have boxes that you can use on 2 TV's at a time, with independant viewing, so I won't have to have 7 boxes to watch all of my TV's. 

Their internet service leaves something to be desired as well.  Their fastest service can barely keep up with the 2 whole computers I have in my house, and the wireless is weak and inconsistent.  What good is wireless if I have to be within 10 yards of the router to get a decent signal.  Also, their firewalls prevent me from using my company's VPN, so I don't have the option of working from home.

All in all...RCN sucks.

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October 16, 2009
UGH. I spent my whole life in NJ with a choice of Verizon internet VS Comcast. When I moved to Boston for college I learned about the demon that is RCN. The first day in my new apt, I called Comcast and they dispatched an employee to come install our new cable/internet. When the man got to our house and checked out the wires, he was like, "Oh...your cables have been converted and we can't use them. You can only use RCN's service." UM, MONOPOLY MUCH? Anyway, RCN WAS cheaper for way more channels and internet but it was NOT better. It was also sort of ghetto. Our internet was also a huge pain to set up. Now that I've moved out of the apartment and my ex-roommates are in charge of the bills, they STILL call me. I've called them multiple times to switch the # on the acct to my old roommates number. Each time, they say it goes through but they STILL call me to this DAY!!! Ugh. I hate RCN.
October 18, 2009
Thanks for uniting in my disdain for that "organization". It's amazing, just this week, how many other people have just randomly complained about RCN. Suck....suck indeed...
September 16, 2009
Whoa, I can't believe that you have seven TVs because I have zero!  And are you serious about the company telling you to buy a digital box for your digital HDTVs?  Totally sounds like a scam, and even your rating of -2 seems too kind!

FYI, Time Warner and Verizon haven't gotten too favorable reviews on Lunch, either.
September 16, 2009
Yeah, I know I have a lot of TV's...but I really do use them all! Thanks for the heads up on Time Warner and Verizon. Verizon was my next choice, but they don't offer service in my neighborhood yet.
September 16, 2009
My pleasure!  I don't know if you have Comcast around you, but I've been using them at home without a problem for years!  Price-wise, they're pretty comparable to the others.
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Quick Tip by . September 14, 2009
RCN sucks...
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Raymon Williams ()
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Member Since: Sep 12, 2009
Last Login: Mar 26, 2012 02:04 AM UTC
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RCN was founded in 1996 and began offering triple play service in Boston. The company expanded tremendously in 1998 through the acquisition of a number of Internet and cable companies.

Then, beginning in 2005, management focused on RCN’s strategic Northeast Corridor and Chicago markets, selling non-core assets including its 49% stake in Megacable, the largest cable company in Mexico, as well as its West Coast assets.


With close to a decade of experience providing cable TV, Internet and phone service using fiber optics already under its belt, RCN again grew significantly in 2006. First, the company acquired Con Edison Communications (CEC), a subsidiary of Consolidated Edison, Inc., with its own fiber-optic network in New York City. The combination of CEC with RCN’s existing business services capability created the subsidiary RCN Business Solutions. Second, RCN completed a substantial network upgrade, including conversion to a 100% digital network.

In 2007, RCN Business Solutions acquired NEON Communications gaining an advanced fiber-optic network stretching across twelve northeastern and Mid-Atlantic states. NEON was a wholesale service provider of high-bandwidth transport services to service providers and Fortune 100 companies. With this acquisition, RCN Business Solutions became RCN Metro Optical Networks, a leading facilities-based provider to medium and large carriers and enterprises in the Northeast, mid-Atlantic and Chicago metro area.

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