So, you've joined Lunch and you just joined a community. The moment you get there you see some topics and then realize... you don't know what to say. You don't even know how to begin or what it is you want to talk about with the topic you've picked to review. And let's be honest: Some of us are going to have a brain-fart. We know exactly what we want to say until the moment we actually get on the page and have to actually start typing the words. It happens to the best of us.
If you're a community manager, there is one feature that can prove useful to those new to your community and struggling. They're called review prompts. You can have up to five initially, but if you decide you need to add another, you've got that option.. If someone decides to post a review in your community, their review forum will pop up with your prompts. The community manager is the person who will put them there. The writer of the review will have the chance to actually use them.
Setting up prompts, for Community Managers that may not have figured this out, it's in your community tools. Go there and then go to your review settings. Once there, the tool allows you to enter up to 150 characters that prompt an introduction. Beyond that, each prompt more or less serves as an outline for your writers. Each prompt (hopefully) encompases some thought. Gives them a chance to consider what it is they want to say. If your prompt doesn't prompt your writer to do something, consider a different approach.
You can't do a lot with the prompts in and of themselves. You only get fifty characters to really spark a thought within your writer. Which actually isn't a lot in the long run. In fact, it's quite limiting, but you can still do it, and it forces you to get creative in some ways with what you do.
If you're curious as to what it'll look like, you actually can see a preview. Unfortunately you can't really do much more than that. The prompts are spaced out, perhaps as a chance to give the writer a chance to incorporate them into their review. As I said it can serve as a nice outline for those who may be struggling about how to organize their review.
On the writer's end, they can be used to really help you out, but it should be known you don't actually have to use them. If you're the type that needs no guidance then you can easily ignore these prompts. That doesn't stop them from appearing on the review forum, but if you don't need it you can highlight it all and delete it.
There is, in all honesty, nothing that's really wrong with the Review Prompts feature. It's pretty straightforward, pretty standard and pretty simple. The only thing that could possibly go wrong is if the community manager were to get carried away and make 30 prompts. Please oh please don't drown your writers in prompts. I'm not sure how many "prompts" you can have. You can keep adding as many as you need it seems. There's no end. Ummm... but just to throw it out there, if you need 100 prompts, I think you're going overboard. You're not supposed to write the whole thing for your writers. Just think of it like a template.
If you want to provide your writers with a valuable outline or just something to get their thoughts jogging then the writing prompts are good. And if the writer doesn't need (or want) them they can easily delete them. Likewise, most writers would do best to use them as an outline and (in some cases) delete the prompt anyway. Believe me, your community managers will not be offended by such a thing. In the end, the writer is still the boss of his or her own review. The community managers prompts are only there to give you a jump start to your review. And they work out well for everyone.
A handy thing to come up with in your community is the review guidelines. A blank slate to stare at when you are starting a review isn't that helpful but if there is some guidelines to go by it can help. Seeing an outline helping define what to write and getting some ideas can help bring your ideas together and help bring up things that you might have forgotten. Guidelines are not in concrete and can be ignored and it's good to remind … more
Review Settings, are the most useful tool a Lunch Community Founder can use in creating a unique community. With the aid of an introduction and review prompts, they can help add structure to the reviews, shaping the conversation, as well as help guide community members into writing the best possible reviews for your community. The review introduction explains what you want the specific reviews to be about. If you are in the Manhattan Beach Locals community, you will see this as the review … more
I'm a more analytical person. I believe that the purpose of the review is not for me to give you my opinion but for me to give you an analysis and help you decide if you want to get it. If you reading … more
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Review Prompts are a Lunch Community Founder tool that can be accessed through the General Settings, found in the "Manage" link. Founders can suggest to their members how to structure their reviews, setting the tone of the conversation of their Community by using the prompts to provide a template for the review's content.
A Review Introduction is how Founders shape their Communities on Lunch. The Review Introduction helps to create the "theme" of their Communities and lets their contributors know what they would like to see. In many Communities, personal experiences, recommendations, and tips are some of the most of the most interesting and useful contributions.
Review Prompts are "thought starters." Use these Review Prompts to help spark ideas and structure the reviews. Sometimes it's hard for people to look at a blank slate and come up with things to write about. This is the Community Founder's chance to help show them the right path.