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Trader Joe's

Privately owned & operated grocery store chain with 300 stores in 25 states, featuring upscale and organic fare

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Trader Joe's Return Policy and Procedures.

  • Apr 27, 2011
  • by
Rating:
+3
Trader Joes had great, affordable quality products. There is no question about it. They also have a seemingly great, straightforward return policy: if you don't like it, we will take it back, no questions asked.

I recently bought some chewyble "great tasting" omega 3 supplements, Sea Gummies, to increased my vitamin intake. Please, do not buy them unless you enjoy the taste of sugar coated fishes. They were pretty bad. I decided that I could not eat them. I also decided that I would return them because I thought I would do good as a loyal customer to let one of my favorite stores that one of their products...sucks.

I walked up to the customer service counter and was instantly greeted by a friendly face. He was kind, and although he did ask me if anything was wrong with the product, he didn't flinch when I said I just didn't like it. I did not have my receipt, but this was not a problem, since almost all of the products sold there are TJ brand. He wrote me up a return slip (on a small piece of paper) and told me to get my credit at the cash register since he didn't have the ability to credit me from the desk....ok. This is when I got irritated.

If you have ever shopped at TJ's before, you know that the lines can sometimes be very long. I feel like the counters are not build to handle full shopping carts, so the process gets insanely slowed down. There is also no baggers, so the cashier usually rings up everything, then bags. It can take a while.

I waited in line for a good 10 minutes, and when I get to the cashier, she has to call over the manager, who was the guy that helped me behind the customer service counter, to unlock the register for a return....This took another 2-3 minutes.

Then they were confused as to how to actually credit me back my money. The girl at the register was going to give me cash, but she took 3 minutes fumbling with the register to try and open it. Then she called the manager over again, who said it would be easier to credit me back. I had to swipe my card three times in order for them to figure out the right way to credit me back. 

This whole process would be a lot easier if the manager had a register behind his desk for returns! 

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May 03, 2011
Um... totally unnecessary! I've gotten some not-so-amazing tasting food from TJ's before, but never thought to return it. Now I don't ever think I will :P
 
May 03, 2011
Wow....that's pretty crazy. You would think that the store manager would be able to do credits and returns without having to further inconvenience the customer. Wouldn't you want to avoid that since that customer is already irritated with not being happy with the product? Booo! Thanks for sharing your experience with us :)
 
April 27, 2011
WOW! I'm glad I didn't have to go through that with you...
 
1
More Trader Joe's reviews
review by . December 13, 2008
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As the headline states, yes, there's a reason why my friends call me a Trader Ho.  It's because, well, I am.  I'm a ho for Trader Joe's, and I'm not afraid to admit it (I'm also a Cost-Ho, but you can read about that in another review!).      First of all, I love how organized their store is and how they mostly only sell their own line of food products.  This takes the hassle out of having to compare different brands and prices.  Their foods are fresh, mostly …
review by . March 23, 2011
Let me just start by apologizing to all devout-Trader Joe's shoppers. I know, I've been there.      In fact, I started shopping there more than 20 years. Very friendly employees, fun & colorful packaging, easy to handle and perfect for bachelor/ettes & college students, loooow prices, and kitchy titles on self-branded items.      But my boyfriend & I no longer patron them. This is why: Processed foods from far away places (talk about 1500 …
review by . February 25, 2011
A great choice if you want food without a lot of crap in it but don't want to pay crazy prices. Also, great selection of fairly priced wines. Love the honey moon, velvet moon...any of the moons!
review by . August 01, 2008
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Seriously though, it's like my little oasis.  A truly happy place.  My kid gets a balloon... I get amazing selection of what is basically a curated grocery experience, crazily low prices (without any coupons or weird club cards) and a wide array of healthy options -- from organic, to vegan, to just plain yummy.  Feels like that small neighborhood market my mom took us to as kids, when we lived in this little hippie enclave in the midwest.      It really comes …
review by . February 27, 2010
posted in Vegan Living
I was first introduced to Trader Joe's when I was attending college in California, but it probably wasn't until I moved to New York that I realized how much I loved that little grocery store. When they opened their first store in Manhattan off of Union Square, it was clear they had severely underestimated how much value people placed on their brand and their products. With many Californians living in New York City the store is always bustling, and there are typically two long check out lines …
review by . March 07, 2009
I'm a big fan of Trader Joe's grocery stores, although I can''t shop there exclusively because they don't have the, er, bad, unhealthy junk food I like. For example, Pepsi. Hey, a girl occasionally needs some Cool Ranch Doritos and Oreos in her life.     Mostly when I go I buy prepared and frozen dishes, because they are fantastic here. Trader Joe's doesn't stock much, if anything, that's not high quality food. (And by this I mean no high fructose corn syrup …
Quick Tip by . March 18, 2011
Wonderful food at great prices with amazing staff. What more could you ask for. Oh, and try the peppermint Joe Joes at Christmas time!
review by . August 05, 2010
One of the Best Grocers
   I don't have a Trader Joe's near me, and that is the only reason I don't give them 5 stars. It would be nice if they had an online store too.      Otherwise, I love their products and philosophy. Great tasting, wholesome food at affordable prices. Their Red Pepper (and Eggplant) spread (formerly Pinjur) is to die for. Trader Joe's gathers tasty treats from across the globe and puts them under one roof. Their stores and marketing have an old-timey …
Quick Tip by . February 28, 2011
posted in Green Living
Here in Louisville we are being told a Trader Joe's is coming soon. With all of the great things I've read about it on here I'm looking forward to it.
Quick Tip by . January 07, 2011
posted in Grist
Gotta love Trader's! Though it's always annoyingly congested inside this grocery store, I still go for the unique food products and cheap variety of wine. Their layout is convenient and easy to navigate (so helpful when you want to get in and out!) and I've always found their staff to be very friendly. A must-go for healthy food.
About the reviewer
Aria Juliet Castillo ()
Ranked #45
I'm a graphic designer, originally from Hawaii and now I'm living it up in L.A.   I've been a vegetarian my entire life, but I am still obsessed with fast food, and I love eating … more
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Wiki

Trader Joe's is a privately held chain of specialty grocery stores headquartered in Monrovia, California. As of December 2008, Trader Joe's has a total of 315 stores. Its stores are located most densely in Southern California, but the grocery company has locations in 24 other states and Washington, D.C. Trader Joe's was founded by Joe Coulombe and is currently owned by a family trust set up by German billionaire Theo Albrecht, one of the two brothers behind the German supermarket chain Aldi. Trader Joe's stores usually have a South Seas (often seen as Hawaiian) theme.


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Food, Shopping, Trader Joes, Vegan, Organic, Health Food, Grocery Stores, Wine Retailers, Gluten Free Retailers, Organic Food Retailers, Vegan Food Retailers

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