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Lunch » Tags » Software » Reviews » TurboTax Home & Business Federal + State + eFile 2008 » User review

Bloated, increasingly difficult to use. too much advertising. Poor help system.

  • Apr 13, 2009
  • by
I've been using TurboTax and Quicken for many years and with each new version I buy, I edge closer to looking at the competition. This year's TurboTax is probably pushing me over the line.

First, I truly hate the endless in-your-face advertising for other Intuit products. I am buying a software product and paying a healthy price for the usability of the software - not to have an endless stream of ads for other Intuit products shoved in my face.

Secondly, TurboTax's help system is just plain awful. This is the first year I received Social Security payments - and I had questions about their taxability. I had to go through three layers of help menus before winding up with an official IRS publication. Why have three layers of superfluous inapplicable information?

Intuit pushes a lot of the burden online for help, which is not the most efficient - or helpful - facility to use.

Picking up your last year's tax return as a starting point for the current year is not a wise move. Better to start from scratch.

The "guided interview" is ridiculous. A one size fits all approach wastes a lot of your time.

Overall, I think this is my last year of not considering alternatives to TurboTax. Intuit has done a lot of rotten things to its customers. A few years back, they implemented a copy protection scheme that could cripple your computer. This year they implemented an outlandish charge for printing alternate returns. On both occasions, Intuit backed down with an explanation that they "blundered" - but not before trying to rip off their customers.

Hopefully there is an equivalent or better product out there because I am fed up with TurboTax and its arrogance toward its customers.


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About the reviewer
Jerry Saperstein ()
Ranked #194
I am an e-discovery strategist, computer forensics specialist and testifying expert witness - and an avid reader.      Aside from technology books, I love thrillers, suspense, mystery, … more
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TurboTax Home & Business includes everything taxpayers need for self-employment and personal income taxes. Designed for taxpayers who have their own business, TurboTax Home & Business includes everything in TurboTax Premier plus an expanded interview that guides customers step-by-step through Schedule C, categorizing business expenses, maximizing home office deductions and calculating and reporting depreciation.

Asks easy questions about your business
Asks you questions in plain English, then puts your info on the right business tax forms for you. Click to enlarge.

Maximizes personal and business deductions
We search for more than 350 personal and self-employment deductions to get you the biggest tax refund possible--guaranteed. Click to enlarge.

Efile for a fast refund
Efile with direct deposit to get your refund in as few as 8 days. Federal efile included.

Everything you need to easily do your personal and business taxes.Provides Guidance for Self-Employment Income and DeductionsNew easier interview customizes questions based on your business profile (sole-proprietor, consultant, 1099 contractor, and single-owner LLC) and gives you step-by-step guidance for entering income and expenses.

Helps Find Small-Business Tax Deductions
Shows you which expenses you can deduct for your vehicle, supplies, utilities, home office expenses, and more, so you get every business deduction you deserve.

Identifies Industry-Specific Deductions
Walks you through tax write-offs by industry to ...

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