2 yrs ago, I set up auto bill pay, and then went on tour for 2 months. When I got back, I opened a letter saying my ins was canceled due to non payment. USAA even admitted that it was their fault that the rep entered my bank info incorrectly resulting in the lapse in coverage, but it wasn't enough...my rates rised $200!
the last straw? cut and paste from my bbb complaint:
repeated calls for assistance ignored. Services as insurance company neglected.
My car was broken into on 10/29, leaving a broken out passenger window, and no security for my vehicle from intruders and inclement weather. I filed a claim on 10/30 which was ignored. No claims adjuster called me that day, and my car was exposed to the rain and intruders over the weekend (Halloween weekend). Still no calls on Monday 11/2, so I called and filed the claim AGAIN. Following that, i escalated to express my concerns with a manager who then asked me to repeat all the info pertaining to my claim and now challeged my personal property loss. I sent documentation, had to repeat myself numerous times to several different reps and departments.
On multiple occasions, I have claims adjusters asking me how much damages are for, who's paying for them, etc...all things I pay full coverage for in order for them to take care of these things.
I have been trying to get a hold of my claims adjuster since Monday, and have not had any help. Every time I talk to a rep, they forward me to her voicemail.
