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A entree at The Counter Restaurant

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Why Won't The Counter cut my chicken

  • May 18, 2009
  • by
I really enjoy the Burger in a Bowl at the Counter.  I select a chicken breast, corn and black bean salsa, hard boiled egg, pepperocinis, and olives with the ginger soy dressing. It is a tad expensive, but it makes for a delicious salad. My only gripe is that the chicken breast comes whole on top of the other ingredients. This means that before eating, I spend 2 minutes cutting the piece with a less than sharp knife. I have asked at least four times if they could dice the chicken breast in the kitchen before bringing it out and each time the server has replied, "No."  I find this very odd.

The servers response is always firm, with no waffling. He or she has never offered to check to see if it is possible. They must get the question a lot since I think it would be a somewhat common question and their answer is so quick. It makes me believe that it is not a lazy or unwilling server, but that it is a Policy set forth by the management. I know that they have the facilities in back to cut things. Why can't they fulfill this simple request? When I inquired as to why they would not, the server replied that it is like a burger so the piece is whole.  I understand that they market it as a "Burger in a Bowl", but it is a bunch of vegetables and a piece of chicken on top of a bed of lettuce, which in my opinion is close enough to a salad for them to drop the act. I think it is an odd policy and I think it says something about their customer service.

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September 25, 2009
I've never been to The Counter, but now I really want to go just to order the Chicken Burger in a Bowl! It sounds to me that they're just lazy about cutting the chicken.
September 25, 2009
Nice! let me know how it goes...Thanks for the comment
July 21, 2009
Great point, KH! I always ask why and am astounded by a silly answer OR they change their mind, b/c they realize it is a silly answer. Ask 'em!
May 18, 2009
Burger in a Bowl?  Every time I read a review of The Counter, it sounds more and more like a Chipotle with burgers!  And that is very odd that they can't dice your chicken, considering almost everything else seems to be customizable.
About the reviewer

Ranked #89
I am a fan of healthy living, science fiction, the opinion page, Korean food, UCLA basketball and oatmeal.      I like to read reviews of restaurants, recipes and cooking products … more
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The burger in a bowl at The Counter is served over greens instead of on a bun
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