My mom recently moved into a community which uses Consolidated Smart Systems as their TV and internet service provider. The property manager told us this was a good thing because she would have one contact who would take care of everything related to DirecTV OR internet issues. We were misled...
Less than two months into the service, my mom has experienced the following from Consolidated Smart Systems:
Three distinct DirecTV outages, all requiring a technician to come out to fix, and at least a 3 day lead time before someone could come to fix it.
An improper initial install done by a "sales rep" who we later discovered was not supposed to do installs.
An $80 "annual service contract" fee above and beyond the monthly fees from DirecTV and the internet provider
"New Customer" deals such as free installation and free HD DVR upgrades were not honored by Consolidated Smart Systems
During one of the repair visits following a DirecTV outage, the "technician" berated my mom for "screwing with the cables" and said the outage was her fault, when she hadn't touched a thing.
I have been a DirecTV customer for several years and I called them directly to try to resolve some of these issues. However, due to DirecTV's agreement with Consolidated Smart Systems, the only response I could get from them was "I'm sorry, but you'll have to work that out with Consolidated". They claimed they were not allowed to provide any direct service to customers on properties managed by Consolidated Smart Systems. That's Beat!
A quick search on Google revealed several similar complaints. When looking for a place to live in the future, I would be very wary of any place which uses Consolidated Smart Systems as their contractor.
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I'm a technology early adopter. I thoroughly enjoy geeking out with the latest hardware, software and electronics. I probably have as much fun setting up, tweaking, and configuring systems as I do actually … more
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Consolidated Smart Systems establishes contracts with multi-unit housing properties (such as condos, apartments, etc) and provides internet and DirecTV service and support to residents of those properties.