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Should be called "light"... not "super premium"

  • Jun 20, 2010
Rating:
-3

What a buzzkill.  I just got home from Whole Foods after paying almost $5 for a pint of this vanilla bean ice cream. The cute cows on the container and the huge "i'm organic" sucked me in.  I was expecting something delicious!  Instead, I got a weak tasting vanilla flavor and the consistency wasn't even rich or creamy... It was airy and icy like those low fat "light" ice creams.  Even the peanut butter cookies i bought to go with it couldn't save this weak frozen dairy dessert.  



Pass on this unless you want to feel like you're eating flavorless low fat ice cream.  I'm actually a little offended that Whole Foods even carries this.  I should have stuck with the frozen dessert that NEVER disappoints.

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June 23, 2010
Hello,
Thank you for purchasing our ice cream. It sounds like you purchased a bad batch. Our ice cream has a whopping 17% butterfat so it should be rich and creamy and not at all icy. We apologize for this unfortunate incident. If you are willing to give us another shot, i'd be happy to send you a free product voucher so you may redeem for a new container of ice cream? Just need your mailing address. Can you also tell me which WFM you purchased it at? We need to let them know they have some bad ice cream on the shelf. If you can also tell me what the sell by date is on the bottom lip of the container that would be great, so we can have our quality control team look into it. We hope to hear from you.
Kind Regards,
Liz @Straus Family Creamery
family@strausmilk.com
June 23, 2010
Wow. Thanks Liz! I will check that out when i get home tonight and let you know sell date. I bought it at the El Segundo Whole Foods. I'm very impressed with your attention to this and the customer service. I will definitely be willing to give it another shot! Thanks for reaching out. I'll email you that info soon.
June 28, 2010
hey Liz. the date on the container is "best by Sept 14th" i hope that helps.
 
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About the reviewer
J.R. Johnson ()
Ranked #4
If you're looking for some more company related stuff about me... it's on my bio page here.      Also, here's a family surf video from our recent wedding. Family = good … more
About this product

Wiki

The melt-in-your-mouth flavors will remind you of the days of fresh churned ice cream.

Made without gums, thickeners or coloring agents, so the true taste comes shining through in every creamy bite. 

We use simple organic ingredients in all of our ice creams to complement the naturally flavorful cream from our own cows. Our ice cream comes in vanilla, chocolate, mint chocolate chip, coffee and raspberry. This stuff is yummy! Vanilla Bean Ice Cream
Dutch Chocolate Ice Cream
Coffee Ice Cream
Mint Chocolate Chip Ice Cream
Raspberry Ice Cream

Vanilla Bean Ice Cream Vanilla ice cream never tasted so good...until now.

Just cream, milk, sugar, egg yolk, and vanilla extract with flecks of real vanilla bean. Tastes like fresh churned ice cream you'd make at home.  No kidding!
No gums, no colorings, no gluten. Super delicious.
Ingredients: Organic cream, organic nonfat milk, organic sugar, organic egg yolk, organic vanilla extract, organic vanilla bean.
Dutch Chocolate Ice Cream Real Dutch Cocoa makes this taste deep, rich and chocolatey...it's that yummy!
Lusciously rich with 17% butterfat. Just cream, milk, sugar, Dutch Cocoa, egg yolk and vanilla extract. All organic ingredients of course.
Like all our products, gluten free!
Ingredients: Ingredients: Organic cream, organic nonfat milk, organic sugar, organic Dutch cocoa (processed with alkali), organic egg yolk, organic vanilla extract.
Coffee Ice Cream Coffee with a hint of cocoa gives this a unique ...
view wiki

Details

Brand: Straus Family
Category: Ice Cream

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