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About Me

I'd like to share what I know about: Customer Development, Community Cultivation, Online Communities, Metrics, Love

I'd like to discover more about: Architecture, Cultural Anthropology, Sailing, Psychology, Love

Thomas Knoll helps businesses discover and love their customers. Practicing the craft of community cultivation and customer development, he helps companies build better relationships with their customers, and designs spaces for customers to become a community. He has a technical background, but prefers to speak in gardening metaphors, and is deeply … more

reviewed Product Prototyping with Customers - .... March 14, 2010
posted in SXSW on Lunch
Product Prototyping with Customers - Rapid Experiments
[ Work in Progress ]       Design for Delight: Experiment Early - Don't wait until the end of the cycle of a product. Start off as soon as possible. Experiment Rough - If you …
reviewed From Trolls to Stars: The Commenter E.... March 14, 2010
posted in SXSW on Lunch
From Trolls to Stars: The Commenter Ecosystem
Key Takeaways:   Potentially, the more passionate your community is about what ties them together, the more intensely trolls attack. Potential conflict when there are people in the same space …
reviewed Social Gaming: Lessons from the Pioneers. March 14, 2010
posted in SXSW on Lunch
Social Gaming: Lessons from the Pioneers
Step one: Read Black Swan      Key Ideas   Social Games don't have an end. Social games are essentially different iterations of gifting and sharing. Surprised how viral, …
reviewed Joi Ito Presentation. March 13, 2010
posted in SXSW on Lunch
Joi Ito Presentation
Favorite Quotes:  "Social Change = amplifying good w/ bottom up solutions - means empowering people financially and giving people voice" via @MediaFunders     "Creative …
reviewed Uprising Tide - Inciting Online Commu.... March 13, 2010
posted in SXSW on Lunch
Uprising Tide - Inciting Online Communities into Offline Movements
[ Work In Progress ]  * Find other people who have the same passions as you, and gather.  * Document and tell the story.  * Have a hub to make it easy to get excited.  * End of the …
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Quick Tips
posted a Quick Tip about The Iliad. October 10, 2010
I'm not sure where this falls on the literal/conceptual translation scale, but I really enjoyed the read.
posted a Quick Tip about Community Management: Future Skills Y.... March 16, 2010
posted in SXSW on Lunch
Community Management: Future Skills You'll Need to Know
+5 for the panelists. -2 for the venue. +5 For the great conversation with all the attendees. #NoTalkingHeads
posted a Quick Tip about Mozilla SXSW Happy Hour. March 16, 2010
posted in SXSW on Lunch
The Mozilla happy hour definitely won the 'chilled-out' party award.
posted a Quick Tip about Happy Cog'aoke 2. March 16, 2010
posted in SXSW on Lunch
Happy Cog'aoke 2
Wasn't *quite* enough space at the venue, but the contestants and judges knocked it out of the PARK!
posted a Quick Tip about Mashable's MashBash SXSWi 2010. March 16, 2010
posted in SXSW on Lunch
Mashable's MashBash SXSWi 2010
Since I managed to miss the line on this one, it was great! Got to catch up with dearly missed friends!
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Latest Lists
created a list. March 05, 2010
posted in SXSW on Lunch
There are way too many good panels this year. It is a little overwhelming even looking at this list, but these are the panels I really don't want to miss …
The UX of Mobile The Backchannel Battledecks 2010 Is Technology Weakening Interpersonal Relationships? The Happiness Project
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Post a Comment
March 15, 2010
Nice to finally meet you, Thomas! Just wait til I upload the gnome photo! ;)
October 25, 2009
Hey there!  You look familiar :P  Welcome to Lunch and I'm glad to hear that you had a positive experience at Lunch for Good!  To get a little more acquainted with the site, you might want to check out some interesting reviews, such as these ones on udon, Google Wave, Twitalyzer and iKaraoke, and since you're a San Franciscan and a twitter user, I thought you might appreciate this list of tweeps in the SF Bay Area Foodie List and perhaps my list of Awesome Fake Twitter Accounts.  Let me know if you have any questions or feedback, Thomas, and have fun poking around Lunch! :)
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